SECTION 1 -

Note 4. Operating Expenses
(in € millions)
New Services: Pro forma Financial Statements and Notes
December, 31, 2009
2007 2008 2009
Employee benefits expense (1) (208) (249) (248)
Other operating expenses (2) (284) (301) (291)
TOTAL OPERATING EXPENSES (492) (550) (539)
(1) Average employee benefits expense per full‐time equivalent employee is presented below:
Full-time equivalent employees
2007 2008 2009
Full-time equivalent employees (FTE) (*) 5 031 5 723 5 835
Average employee benefits expense per FTE (€ thousands) (41) (44) (43)
(*) Full‐time equivalent employees are calculated based on the ratio between the number of hours worked during the period and the total
legal working hours for the period. For proportionally combined companies, employee numbers are prorated based on the Group’s interest
in the company’s capital.
(2) Other operating expenses consist mainly of information systems, marketing, advertising and promotional costs. The total
also includes various fee payments and rental expenses.
280