SECTION 1 -

o Senior support
individuals who attended this training were hired under permanent
contracts in October 2009.
As a socially responsible company, New Services Belgium has a strong
commitment to the integration of disabled individuals within its various
departments. The Group's Belgian subsidiary’s consideration for disabled
people is reflected in the non‐ physical nature of its products.
New Services organizes training sessions for its employees on a regular
basis to improve their understanding of disability. In 2009, sessions
devoted to deaf employees were organized.
A support plan for seniors was implemented by New Services France in December 2009. The
main commitments are the following:
widespread implementation of an interview process regarding the second
career phase for employees 45 and older;
more actions to prevent professional risks and stress: increased medical
monitoring for production employees, “Gestures and Postures” training;
facilitating transitions to part‐time;
improving tutoring responsibilities for employees who are 45 and older;
and
providing support transitioning from working life to retirement.
o Gender equality in the workplace
At year‐end 2009, 54% of New Services’ workforce consisted of women, 63% of which were
in France.
Over the past three years, gender equality has been respected in the company, with 52%
women in 2007 and 54% in 2008.
New Services encourages gender equality within the company and pays particular attention
to the role of women in the workforce. The company encourages women to take on key positions, in
some cases by promoting flextime for working mothers. Women held 45% of the company’s
management positions in 2007, 44% in 2008 and 45% in 2009.
Women are most present in the areas of human resources, finance, marketing, sales and
customer services.
Trends that originated in certain countries are now becoming more widespread:
• New Services Italy was one of the first to sign the Charter for equal opportunity at
work developed with the Ministry of Labor and the Ministry of Equal Opportunity.
56% of New Services Italy's employees are women, with 45% holding management
positions (three of them are members of the executive committee).
• New Services Mexico received an award for being one of the best companies for
women. In October 2009, the Great Place To Work Institute and Mujer Executiva
magazine published the list of companies with human resources policies that value
and encourage working women. In 2009, the number of women in a management
position increased 19% compared to 2008.
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