Relatorio de gestao_2010_INGLES.indd - Efacec

Efacec often communicates with its Interested Parties, engaging them through several processes.
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INTERESTED PARTY COMMUNICATION PROCESSES
All
Customers
Employees
Suppliers, Partners
Society
Shareholders
• Integrated enquiry project aimed at Interested Parties, with the purpose of improving aspects concerning
Sustainability Strategies.
• Several reports, with emphasis on this Sustainability Report.
• Press releases.
• Public appearances; media presence.
• Multi-directional website.
• Regular efanews publications.
• Proposals, preparation and execution of contracts.
• Customer surveys concerning several corporate aspects (including sustainability).
• Customer Satisfaction Assessment Processes.
• Constant analysis of Customer information, on account of Visits, Installations and Services.
• Regular analysis of Customer Claims; analysis of their needs.
• Specifi c business support applications (through the Internet).
• Labelling and portfolio of products, services and solutions.
• Appearances at fairs and business and technological events.
• Cultural Change Management Programme, which includes communication of strategies, training in English and
communication with international graduates.
• Announcement of employment opportunities.
• Announcement of development and training opportunities; specifi c enquiries in development and training
sessions.
• Studies of Customers satisfaction.
• Colombo project, whose purpose is to promote and identify innovative ideas.
• Awareness campaigns with specifi c subjects, namely, Innovation, Quality, Environment, Safety and Health, using
brochures and posters.
• Enquiry project of Internal Customers from Shared Services.
• Regular meetings with Employees.
• Multi-directional intranet portal with several channels and capabilities, with special emphasis on the WebRH
portal.
• Meetings with the Chairman, Executive Committee and Shareholders.
• Introduction Programme of the José de Mello Group.
• Appraisal and acknowledgement processes of the suppliers’ performance.
• RDI projects with partners.
• Value chain development programmes, namely Innovation, Quality, Environment and Safety.
• Analysis of market requirements.
• Application processes to public acknowledgements.
• Sponsorship of social events. Participation in public events.
• Collaboration and support for Associations.
• Social, cultural, sporting and technological support projects.
• Initiatives that include the participation of the Employees’ families.
• Sustainability and Annual Report and Accounts.
• Meetings held with the participation of Efacec’s Shareholders and Graduates.
• Commemorative events with the participation of the Shareholders.
• Joint projects with the José de Mello Group, including exchange of experiences.