Relatorio de gestao_2010_INGLES.indd - Efacec

Focus on Business Optimization
Cost Optimization Programme (POC)
Efacec’s activities are developed in a business context increasingly
complex and competitive, which makes it imperative to ensure that
the organization of the Efacec Group adopts, at each moment, a
management policy that leads it to a reduction of costs, in order to
achieve operational excellence.
In this scope, a POC (Cost Optimization Programme) will be
implemented cross-functionally to the entire Efacec Group, including
several cost areas (External Services and Supplies, Staff Costs, etc.),
as well as aspects related to the organization, namely Rules and
Procedures. Their main objective is to propose improvement actions
that lead to a minimization of costs of operations without the risk of
involving other cost areas.
To implement the POC, a cross-functional team was created. It
was stipulated that, whenever necessary, other employees will be
involved according to the activities yet to be developed. Mr. Luís
Filipe Pereira, the CEO of Efacec, was assigned as a sponsor of
the programme, demonstrating the involvement and commitment
from the Executive Committee. To head this project, a Chief of
Purchasing Offi cer was appointed. To create a cross-functional team
were assigned Business Analysts from the three Business Areas of
Efacec, an element with a high level of responsibility from each
Business Unit, as well as a representative from the majority of the
shared services.
The programme began in October 2010, selecting 17 subjects for
development, divided into two study phases. Teams were created
for each subject and their respective coordinators were assigned.
Up to the end of 2010, general costs were analyzed for each of the
subjects (1st phase) and improvement opportunities for processes
and their respective controls were identifi ed.
For 2011 it is expected the creation of rules and procedures related
to the approached subjects, as well as the analysis of the impact of
the implemented suggestions.
Internal Customer Satisfaction of
Shared Services
Assessment of Corporated Shared Services by Market Units
In order to monitor the effi ciency and effi cacy of interactions
between the Business/Market Units and Corporate/Shared Services,
Efacec launched in 2009 a monitoring process of the respective levels
of satisfaction and identifi cation of improvement opportunities.
In 2010, a survey was made once again for the Assessment of
Customer Satisfaction, with the purpose of obtaining feedback from
internal customers on the value added of the services provided by
the Corporate and Shared Services. Global Results, Impact areas,
Improvement opportunities and Actions to be developed were
known.
Report and Accounts 2010 | 63