BULETIN ğTIIN IFIC - Universitatea George Bacovia

In most organizations today, managers spend a great deal of time and energy
communicating face to face with employees. A number of situations necessitate the use of oneon-one
interpersonal communication skills. They include performance appraisals, selection and
recruitment, reprimand and correction, counseling and coaching, goal setting, orientation,
negotiation, and exit interviews.
a) It promotes understanding of hidden meanings
It is often difficult to communicate feelings and values through written communication.
Reading between the lines is often uncertain. Face-to-face communication allows the
opportunity to read non-verbal cues facial expressions, gestures, tone of voice, etc. These cues
are valuable in helping understand the intensity and importance of employee needs, motivations
and values.
b) It makes employees feel important