User Guide for the Polycom SoundStation IP 5000 Phone

During Calls
Holding and Resuming Calls
Transferring Calls
During a call, you can do the following:
• Place the call on hold.
• Transfer the call to another party.
User Guide for the Polycom ® SoundStation ® IP 5000 Phone
• Set up a conference with the party you’re talking with and another party.
You can place a call on hold. When a call is held, the LEDs flash red.
Your phone can handle a maximum of eight calls on hold, or one active call
and seven calls on hold. Only one call can be active at any time.
When you have more than one call (for example, one active call and one call
on hold, or two calls on hold), a counter displays at the top-right of the screen
indicating the total number of calls you have, and which call currently
displays. The most recent call displays first.
The following figure shows that your phone has two calls, and you’re
currently viewing the first (most recent) call.
To scroll through calls, press or .
To hold a call:
>> During a call, press the Hold soft key.
The console LEDs flash red to indicate that a call is held.
To resume a held call:
>> While a call is held, press the Resume soft key.
When you transfer a call, you have the option to talk to the party to whom
you’re transferring the call, or you can automatically transfer the call without
speaking to the other party.
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