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56 SUSTAINABLE DEVELOPMENT Groupe SEB has defined five priorities for sustainable development, which are the subject of medium or long-term action plans. The ongoing projects have been carried out throughout 2012 as part of a continuous improvement process, which reveals strong potential for innovation. Ensuring the Group's ethical principles are respected Respecting ethical principles in terms of corporate, social and environmental concerns is at the heart of Groupe SEB priorities, throughout the entire scope of its business activity and regardless of the speed and extent of Group’s growth. Within the context of a particularly strong acquisitions programme, the Group is aiming to set up a common reference system upon which all of the new entities are expected to converge. With this in mind, in 2012 Groupe SEB widely distributed its Code of Ethics to employees all over the world, establishing a reference of the good practices in force and expected conduct. Other key actions in terms of ethical principles include the introduction of better procedures for monitoring suppliers, such as the publication of a responsible Purchasing Charter* and the deployment of social and environmental audits by specialist group SGS. Pursuing a social responsibility policy Groupe SEB has a responsible Human Resources policy, pursuing the consolidation of a global platform based on principles of non-discrimination and respect for people. The Group encourages social dialogue across two dimensions - individual and group - and attaches great importance to training as an essential factor in skills development. Safety is also one of Group’s main concerns. At the end of 2012, 91% of international industrial and logistics entities were OHSAS 18001* certified, excluding new acquisitions. Developing territories and community commitment Groupe SEB stays in touch with civil society, adopting a socially responsible approach throughout the territories in which it operates. It actively invests in communities, as can be seen in its campaigns promoting equal opportunities and its support for the growth of local businesses, including representatives of the social economy. The Group's corporate philanthropy policy is managed by its Corporate Foundation, both in France and worldwide. The Foundation focuses in particular on combating social exclusion and is enriched by the contribution of a number of local initiatives. In 2012, the Foundation supported 47 projects and set up new partnerships focussing on healthy eating for everyone. Creating sustainable innovations to meet consumer needs Modern consumers want products made to fulfil social, ethical and environmental requirements. For the Group, this means producing highquality products that last. Encouraging the repair of products rather than their exchange is in fact a key part of Groupe SEB's service policy. In 2012, 73% of products sold were fully repairable and 93% partially repairable. Another part of our sustainable development approach for consumers is about designing products that take health and nutrition issues into account, such as the Nutritious & Delicious range. Finally, the accessibility of products to as many people as possible, including the disabled and people on a low income is an important feature of the Group's R&D work.
57 SUSTAINABLE DEVELOPMENT Reducing the environmental impact Groupe SEB takes into account respect for the environment at every stage in the lifecycle of its products, from initial research (sustainable design) to processing products at their end-of-life and including manufacturing (eco-production*), transport (eco-logistics*) and use by the consumer. It also makes this a part of its everyday business by aiming to reduce its consumption of energy resources. For many years now, the Group has been committed to the continuous improvement of environmental performance and 94% of the Group's factories are now ISO 14001* certified, excluding new acquisitions. Ongoing progress is also being made in the reduction of CO2 emissions linked with the transport of products. * See glossary www.groupeseb-sustainabledev.com SuStainable Development trophieS For the first time, Groupe SEB has introduced internal trophies for sustainable development projects. Open to all sites worldwide, these trophies encouraged widespread participation: 5 countries (Germany, Brazil, China, Colombia and France) took part, entering 21 very diverse projects for the competition. The prizes were awarded to winners in 3 categories: - Product: Tefal Natura range of recycled aluminium cookware (p. 43); - Environment: Heat recovery project at the French Is-sur-Tille factory (p. 31); - Social: Colombian initiative for the "Tinteros" street coffee sellers (p. 67).
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BUSINESS and SUSTAINABLE DEVELOPMEN
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Thierry de La Tour d’Artaise In 2
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3 GOVERNANCE We have therefore emba
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Operating methods Representative of
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The Executive Committee 1 2 3 4 5 6
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Finance p. 10 business units p. 16
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“Making sure that finance serves
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2012 was marked by a deterioration
Page 17 and 18: Change in sales 2011-2012 in € mi
Page 19 and 20: |Capital At 31/12/2012 |Voting righ
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Page 25 and 26: 19 FUNDAMENTALS Communications in l
Page 27 and 28: An innovation community comprising
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Page 33 and 34: 25 FUNDAMENTALS As close as possibl
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Page 37 and 38: “Developing long-term competitive
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Page 43 and 44: 33 FUNDAMENTALS After-sales and rep
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Page 49 and 50: 37 FUNDAMENTALS The right place for
Page 51 and 52: 39 WINDOW ON T HE WORLD
Page 53 and 54: Italy Moulinex, passionate red The
Page 55 and 56: France Cookeo, a revolution in the
Page 57 and 58: USA Canada All-Clad B3. Touché! Th
Page 59 and 60: Brazil Brazil Favourable winds Thou
Page 61 and 62: Russia CREATING A WELCOMING ATMOSPH
Page 63 and 64: Japan Get your Vitamins A clever an
Page 65 and 66: A winning network of own stores Jap
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Page 81 and 82: A cookery school is set up for eigh
Page 83 and 84: Since 2009, the global rate of retu
Page 85 and 86: Silence Force Cyclonic: 30% improve
Page 87 and 88: financial overview p. 76 social ove
Page 89 and 90: Analysis of change in debt in € m
Page 91 and 92: Revenue breakdown CUSTOMERS €4,05
Page 93 and 94: Lost time injuries rate* in % Numbe
Page 95 and 96: Diagram of impact on the environmen
Page 97 and 98: CONTACTS www.groupeseb.com Financia
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