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METRO GROUP : ANNUAL REPORT 2010 : BUSINESS → GROUP MANAGEMENT REPORT : 5. EMPLOyEES 5. Employees A strong foundation for success METRO GROUP rigorously focuses its business activities on its customers’ needs and shopping habits. As a result, our employees assume substantial responsibility: they know the requirements of consumers and commercial customers best of all and can respond individually to their expectations. For this reason, we place great value on a qualified, motivated, committed and entrepreneurial workforce. In the financial year 2010, METRO GROUP employed an average of 283,280 employees, 1.1 percent less than a year earlier. Aside from the Company’s permanent workforce, this number also includes temporary employees. Measured in full-time equivalents, the total number of employees stood at 252,258 – which corresponds to a drop of 1,534 employees, or 0.6 percent year-on-year. In Germany, the number of full-time employees declined by 2,772 to 94,169 during the reporting year. This corresponds to a decline of 2.9 percent year-on-year. Employment in the other countries where METRO GROUP operates rose by 1,238 to 158,089 full-time equivalents – that is 0.8 percent more employees than a year earlier. Workforce of METRO GROUP annual average Workforce by headcount 2010 2009 Germany International Total 112,464 170,816 283,280 (–1,1%) Workforce by full-time equivalents 2010 2009 116,791 169,538 286,329 Germany International Total 94,169 158,089 252,258 (–0,6%) 96,941 156,851 253,792 Restructuring related to Shape 2012 was a key reason for the slightly negative employment trend; this also includes the divestment of stores. METRO GROUP cut an additional 9,005 jobs in this context in 2010. As far as possible, personnel cuts → p. 096 were carried out using normal turnover. The total number of staff cuts related to Shape 2012 since 2009 amounts to 16,864 1 . however, to a large extent, we were able to offset these adjustments by creating new jobs as part of our continuing expansion, among other things. New concepts also had a positive impact on employee numbers. Our personnel costs amounted to €7.4 billion during the reporting year. That is an increase of 2.5 percent compared with the previous year. Of total personnel costs, wages and salaries – including wage tax and employee contributions to social insurance programmes – accounted for €6.1 billion. during the reporting year, €1.3 billion was attributable to social welfare contributions, pension expenses and employee benefits. In Germany, employee turnover stood at 8.3 percent during the reporting year. Across the Group, the turnover rate amounted to 16.6 percent. Turnover in the dynamic growth markets of Eastern Europe was 23.5 percent. In contrast to sector trends, the share of part-time employees at our Group continued to decline. In 2010, 28.6 percent (previous year: 29.8 percent) of all employees worked parttime. In Germany, this figure stood at 44.5 percent (previous year: 45.4 percent). Employees’ average age rose from 36.2 to 37.4 years, and average job tenure increased from 8.0 to 8.1 years. Shaping demographic change we expect demographic changes to result in a shrinking labour pool in Europe. In addition, employees’ average age will rise worldwide, while migration to western European countries is likely to increase. we place a high priority on actively shaping these changes. Therefore, we focus on the needs-based training of qualified workers and executives, active diversity management and sustainable health and work safety policies. Promoting training – securing the future we meet a large share of our demand for qualified workers and executives through in-house training. during the reporting year, the number of apprentices world-wide totalled 10,682, a slight increase of 4.7 percent compared to the previous year. Our Company ranked among Germany’s leading providers of vocational training in 2010 with a share of apprentices of 8.4 percent. All in all, we trained 7,894 apprentices in more than 25 occupations in 2010, that is 406 fewer 1 Comparison of the number of employees at METRO GROUP locations existing as at 31 december 2008 with those existing as at 31 december 2010, adjusted for employees of newly opened locations during the same period
METRO GROUP : ANNUAL REPORT 2010 : BUSINESS → GROUP MANAGEMENT REPORT : 5. EMPLOyEES Employees by region in 2010 full-time equivalents 35.4% Eastern Europe 6.4% Asia/Africa 20.9% western Europe (excl. Germany) 37.3% Germany than a year earlier. The reason for this decline is that we decided to gear our training activities more closely to our own requirements. As a result of declining numbers of school-leavers, demand for additional apprenticeships has also decreased. Across Germany, 2,371 trainees started an apprenticeship at our sales divisions and service companies during the reporting year, a slight increase compared with the previous year. About 96 percent of apprentices at METRO GROUP successfully completed their apprenticeships in 2010. Of these, about two-thirds subsequently accepted a regular job at our Company. we present our Company as an attractive employer, at job fairs and cooperate with schools located near our stores and outlets. we have rigorously expanded this type of partnership with educational institutions over the past ten years to foster and support practice-orientated, realistic and modern schooling. Since 2005, the number of our Company’s partnerships with schools increased from 52 to 104 in 2008 and to 133 during the reporting year. In addition, as part of the EU-sponsored Leonardo da vinci programme, METRO GROUP and its European social partners have developed qualification modules for the retail industry that are recognised across Europe. Under the name European Commerce Competence (EuCoCo), we offer PC-aided learning programmes that have been integrated into operational training schedules and online learning platforms. They are available in German and English and, since 2010, also in a final version in Polish, Romanian and Turkish. Employees by segments full-time equivalents 7.6% Galeria Kaufhof 23.4% Media Markt and Saturn 0.5% Real Estate 22.1% Real 2.9% Others → p. 097 43.5% Metro Cash & Carry For the past ten years, we have been conducting the Metro Education training programme to support our international expansion through qualified staff. The goal of this programme is to prepare school-leavers for positions in the retail industry. Metro Education is offered in Poland, Russia, Romania, Slovakia, the Czech Republic, and Ukraine. It comprises trade-specific courses at a total of 76 vocational schools as well as practical experience in our sales divisions. Compared with the previous year, the number of schools participating in the Metro Education programme was raised by 7. The number of participants increased accordingly. during the reporting year, 3,770 students participated in the programme, 345 more than a year earlier. Equal opportunities for all employees and applicants we are an equal opportunity employer: our Company offers the same opportunities to all employees and applicants – regardless of sex, age, race, ethnic background, sexual identity, disabilities, religion or beliefs. we recognise the diversity and international nature of our workforce as the basis for our sustained business success. Around the world, people from 179 different countries work for our Company. In Germany alone, employees from more than 135 nations worked for METRO GROUP in 2010. during the reporting year, we employed 5,209 people with recognised severe disabilities or the equivalent in Germany. The proportion of employees in the 50-plus age group stood at 16.8 percent of the total workforce. In Germany, 28.9 percent
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