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A comparative analysis of the US and EU retail banking markets - Wsbi

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6.5 Issues <strong>of</strong> competition in <strong>retail</strong> <strong>banking</strong> 143<br />

6.5.1 United States 143<br />

6.5.2 Europe 145<br />

6.5.3 Comparison 147<br />

Abbreviations 149<br />

Annexes 151<br />

Annex 1: Gauging customer satisfaction via <strong>the</strong> use <strong>of</strong> an index 151<br />

Annex 2: Statistical appendix 152<br />

Annex 3: Bibliography 159<br />

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