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SOP Manual - Cleveland Fire Department

SOP Manual - Cleveland Fire Department

SOP Manual - Cleveland Fire Department

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<strong>Cleveland</strong> <strong>Fire</strong> <strong>Department</strong><br />

Operations <strong>Manual</strong><br />

Handling Civilian Complaints<br />

A. This section shall be the responsibility of the Deputy Chief<br />

B. All persons bringing complaints shall be treated with courtesy at all times.<br />

C. An attempt shall be made to resolve all complaints to the mutual satisfaction of the complainant<br />

and the <strong>Fire</strong> <strong>Department</strong>. If this is not possible, politely explain the governing <strong>Fire</strong> <strong>Department</strong><br />

policy. If necessary, direct them to the <strong>Fire</strong> Chief to possibly effect a change in the policy.<br />

Effective: June 1, 1997 Revised: January 1, 2009 Page | 12<br />

Approved by: Chief Chuck Atchley

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