SOP Manual - Cleveland Fire Department

Cleveland Fire Department
Operations Manual
Coordinates supervisor’s schedule and makes appointments.
Greets visitors and conducts to appropriate area or person.
Arranges and coordinates travel schedules and reservations.
Conducts research, compiles and types statistical reports.
Reconciles City credit card charges with statements received; resolves or reports discrepancies.
Produces special reports as requested.
Coordinates and arranges meetings, prepares agendas, reserves and prepares facilities, and records and
transcribes minutes of meetings.
Make copies of correspondence or other printed materials.
Prepares outgoing mail and correspondence; including e-mail and faxes.
Orders and maintains supplies and arranges for equipment maintenance if necessary.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required. This job
requires the extensive use of a computer therefore excellent computer literacy is a necessity. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
High school diploma or general education degree (GED) plus one year of related experience and/or
training; or equivalent combination of education and experience.
Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and
procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively
before groups of customers or employees of organization.
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common
fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Effective: June 1, 1997 Revised: 5/14/2009 Page | 40
Approved by: Chief Chuck Atchley