SOP Manual - Cleveland Fire Department

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Cleveland Fire Department Operations Manual Radio Procedures Purpose To provide the Cleveland Fire Department with a standard way of communicating through the use of radios. Objective To establish a policy that allows clear, concise, accurate, and effective use of the radio system. Scope This policy shall apply to all communications conducted on the Fire Department frequencies by any personnel. Responsibility All Officers shall be responsible for the enforcement of this policy on the personnel within their command. Policy All personnel shall adhere to the following guidelines and policy when communicating on Cleveland Fire Department radio frequencies. General Procedures All radio operators shall remain calm and refrain from uncivil, unkind, angry, ironical, or derogatory remarks--particularly during the more trying and exasperating conditions of heavy radio traffic. If subjected to such treatment by others, the operator should avoid replying and proceed to handle the business at hand. If any corrective or disciplinary action is necessary, the operator shall report improper behavior to a superior officer. The event should be documented and all records shall be kept in an orderly manner and in such detail that the required data is readily available. Purpose and Control All communications, regardless of their nature, shall be restricted to the minimum practical transmission time. The purpose of a public safety communication system is to rapidly and accurately handle official dispatches and information between mobile units and their stations, between stations, and to and from other departments within an area. Rules of Message Handling The rules for message handling outlined in this manual ordinarily shall be followed. However, when this is impossible, the delivery of information is more important than the method. The radio system normally operates as a free network, with each station transmitting routine traffic as necessary. However, operators at all stations shall exercise normal care not to break up transmissions in progress between other area stations and shall stand by courteously and promptly when so requested. Effective: June 1, 1997 Revised: 5/14/2009 Page | 165 Approved by: Chief Chuck Atchley
Cleveland Fire Department Operations Manual Distress and Emergency Although the Communications Center has a signal to indicate emergency traffic, the international distress signal is “May Day” and must be remembered by all operators. Because it is impossible to list all situations in which an emergency signal should or should not be used, the person in the situation must make the decision. Misuse of these signals destroys their effectiveness. Reading Messages Transmit slowly but do not drag it out. When giving names of persons or places that may be difficult to understand, pronounce and then spell them, using the phonetic alphabet. Example: The name is Barry: B--Boy A--Adam R--Robert R--Robert Y--Young Military Phonetic Alphabet A Adam B Boy C Charles D David E Edward F Frank G George H Henry I Ida J John K King L Lincoln M Mary N Nora O Ocean P Paul Q Queen R Robert S Sam T Tom U Unicorn V Victor W William X X-ray Y Young Z Zebra Effective: June 1, 1997 Revised: 5/14/2009 Page | 166 Approved by: Chief Chuck Atchley
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Document Revision History 1. 3/24/1
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SOP Manual - Cleveland Fire Department

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