Registration Document BOUYGUES
Registration Document BOUYGUES
Registration Document BOUYGUES
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2<br />
Business activities<br />
and CSR<br />
Bouygues Telecom<br />
dialogue wiTH sTaKeHolders<br />
Stakeholders Player(s) in Bouygues Telecom Examples of types of dialogue<br />
Customers<br />
Consumer organisations (UFC-Que Choisir, Adeic,<br />
Familles de France, Familles Rurales, CLCV, etc.)<br />
Mediator (AMCE)<br />
> Customer Service, Customer Relations, Consumer Affairs, Research,<br />
Legal Affairs departments<br />
> Customer service<br />
> Customer satisfaction surveys, studies, round tables<br />
> Meetings with consumer organisations<br />
> Internal forum for customer complaints and discussion<br />
Employees<br />
Trade unions<br />
Regulators and consultative bodies<br />
(Arcep, ANFR, CNC, etc.)<br />
Central government (ministries, DGCCRF,<br />
European Union, etc.)<br />
European institutions<br />
Industry organisations and associations,<br />
both national (FFT, Afutt, Afors Telecom, etc.)<br />
and international (GSMA, ECTA)<br />
> Management, Human Resources and Labour Relations managers<br />
> Frequencies and Protection, Economic Affairs and Regulation,<br />
Consumer Affairs, Legal Affairs, Sustainable Development departments<br />
> Frequencies and Protection, Economic Affairs and Regulation,<br />
Consumer Affairs, Legal Affairs, Sustainable Development departments<br />
> Employee perception surveys<br />
> Annual assessments<br />
> Dialogue and negotiation of agreements with employee representatives<br />
> Intranet site including an environment and sustainable development section<br />
> Events, in-house magazine<br />
> Responses to public consultations and questionnaires<br />
> Meetings, participation in working groups<br />
> Drafting of reviews, proposals<br />
> Discussions and working meetings with operators on non-competitive issues<br />
of mutual interest<br />
> Industry responses to public consultations<br />
Local residents associations, national associations,<br />
associations with a special interest in radio masts<br />
> Frequencies and Protection, Network External Relations departments > Discussion of Grenelle I and II Acts, round tables, public meetings<br />
> Specific Radiofrequencies and Health website<br />
Suppliers and service providers<br />
Mayors and elected officials, prefects,<br />
land and property owners<br />
> Purchasing department<br />
> Network External Relations, Asset Management departments<br />
> Executive committees<br />
> Third-party evaluations and audits<br />
> Supplier mirror surveys<br />
> Public meetings<br />
> Consultation meetings<br />
> Trade fairs<br />
> Local residents meetings, exhibitions<br />
Adeic: Consumer Protection, Education and Information Association - Afors Télécom: French Association of Telecom Networks and Services Operators - Afutt: French Telecommunications Users Association - AMCE: Electronic Communications Mediation Association - ANFR: National Frequencies Agency -<br />
Arcep: French electronic communications and postal service regulator - CLCV: Consumer, Housing and Lifestyle Federation - CNC: National Consumer Council - DGCCRF: French consumer affairs, competition and fraud watchdog - ECTA: European Competitive Telecommunications Association -<br />
FFT: French Telecoms Federation - GSMA: GSM Association - UFC-Que Choisir: leading French consumer association<br />
<strong>BOUYGUES</strong> • 2011 <strong>Registration</strong> <strong>Document</strong> • BUSINESS ACTIVITIES AND CSR • 119
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