Registration Document BOUYGUES

2
Business activities
and CSR
Bouygues Telecom
Aim Indicator Unit 2010 2011 Comments 2012 objectives
Support good
citizenship
initiatives
Design and
distribute more
responsible
products and
services
Reduce the
environmental
footprint of the
activity
Amount spent on
sponsorship
Employees volunteering
for the Bouygues Telecom
Foundation's initiatives
€ '000
1,000
(including
130 to local
organisations)
1,000
(including
130 to local
organisations)
Number 620 750
Used handsets collected Number 19,857 94,636
Contract customers on
e-billing
Router energy consumption kWh/year n.a.
Carbon balance
Scope 1 and 2
Overall electricity
consumption
> Help in making the dreams of 30 seriously ill children
come true through the Association Petits Princes charity
> Support for 20 projects sponsored by employees
> Launch of a programme to sponsor customers' favourite
charities (€5,000 each for 30 projects)
> Involvement of 190 employees in operations with the
Surfrider Foundation to clean up beaches, lakes and rivers
> Roll-out of the new collection scheme in all Bouygues
Telecom Club stores and promotion of the service
> Renew support for the Fondation pour la Nature et l’Homme,
the Surfrider Foundation and the Association Petits Princes charity
> Launch a second call for projects sponsored by customers
> Earmark a budget of €130,000 for projects sponsored by employees
> Give employees an opportunity to take part in nature projects
organised by organisations supported by the Fondation pour la
Nature et l’Homme
> Continue to promote recycling
> Expand sales of pre-owned handsets
% 50 59 > Continuation of the e-document programme > Promote the advantages of detailed e-billing to customers
Tonnes
CO 2
eq.
Kg CO 2
eq. per
customer
Kg CO 2
per euro
of sales
TV decoder
ADSL: 81
Fibre: 125
> Commitment to comply with the voluntary agreement on
TV decoder consumption
52,010 51,722 g > Roll-out of an action plan to reduce greenhouse gas
4.15 3.67
emissions including:
- creation of a 20 car-sharing fleet of electric vehicles
(first such scheme in a private firm)
- update of the corporate travel plan
9,228 9,009
Change
GWh
in % per
511
-10.2
536 g
-6.8 > Plan to reduce energy consumption on all sites
customer
Change
(technical and administrative)
> IS0 50001 certification for the Bourges customer relations
in % per
centre and the data centre in Montigny-le-Bretonneux
-0.67 2.97
euro of
sales
> Comply with the home gateway consumption code of conduct f
> Continue the policy of reducing the carbon footprint of business
travel
> Implement an ISO 50001-type management system at all sites
> Obtain ISO 50001 certification for the Technopôle in Meudon and
Tour Sequana in Issy-les-Moulineaux
Afom: French mobile phone operators association - IARC: International Agency for Research on Cancer - Comop: Operational committee commissioned to carry out a study of exposure to radio waves - n.a.: not applicable/not available
(a) Total number of suppliers assessed in the last three years (active and inactive, including non-respondents) (b) Indicator subject to possible correction since it has to be validated after publication by the relevant authorities (c) Number of industrial accidents involving time off work x 1,000,000 / number of
hours worked (d) Number of days off work x 1,000 / number of days worked (e) European reference framework for TV decoder consumption (f) European reference framework for router consumption (g) Change of scope between 2010 and 2011 with extension to outside data centres
BOUYGUES • 2011 Registration Document • BUSINESS ACTIVITIES AND CSR • 125