Registration Document BOUYGUES

in order to anticipate and neutralise their impact.
Business failure of a contracting
partner or counterparty
The financial crisis has weakened those with whom
Bouygues Telecom does business, from suppliers
and customers to commercial partners. If a major
contracting partner, such as a key supplier or a
customer generating significant income for the
company, goes out of business, Bouygues Telecom
may be exposed to reputational risk, potential loss
of profits and risks to the continuity of its business
activities.
Bouygues Telecom specifically monitors major
contracting partners and prepares action plans
that can be implemented at short notice if required.
Prolonged downtime at
production sites
Damage to critical network infrastructure or information
systems may cause failures or interruptions
in the services Bouygues Telecom provides to its
customers.
To limit the risk of incidents affecting a production
site, computer rooms are secure, with access
control, fire protection, air-conditioning, humidity
control, duplicate power supplies and standby
generators. Regular tests and maintenance are
carried out on these security measures.
Since 2003, Bouygues Telecom has had a business
continuity plan to cope with incidents of this kind.
The plan builds in the phased recovery of systems,
applications and data in order of criticality, and
offsite back-ups in a secure location. The plan is
subject to live testing or simulations at least once a
year, and is also tested whenever there is a major
software or hardware upgrade.
Exclusion from the value chain due to
innovation in a related market
Some of the growth in the electronic communications
market is driven by innovation in telephone
services. Many players are involved in the providing
the component parts of a service and some
may exclude electronic communications operators
like Bouygues Telecom from a portion of the value
produced by services and content.
Content or service providers may also stand
between telecoms operator and end customer,
particularly in the supplier-customer relationship
and marketing of electronic communications.
Bouygues Telecom is constantly monitoring innovation
and makes a direct or indirect contribution to
developing high-potential products.
Radio waves and public health
Bouygues Telecom has a dedicated Radio Waves
and Protection unit which monitors and studies
this issue using a variety of sources (the internet,
publications, subscriptions to supervisory bodies,
personal contacts, attendance at scientific conferences,
etc).
The Interphone Study, published on 17 May 2010,
reached no conclusions as to the potential negative
health impact of using a mobile phone. Bouygues
Telecom is committed to keeping its customers
informed and has displayed the SAR (Specific
Absorption Rate) of its handsets at retail outlets
since the beginning of 2006 and on its website
since 2001. For many years, Bouygues Telecom
has provided precautionary guidance to customers
and potential customers on how best to use their
mobile phones, such as using the earpiece kit
provided in every pack, calling from areas where
reception is good, restricting the use of mobiles
by children, etc.
Bouygues Telecom participates in the "Comop"
operational committee, set up in July 2009 as part
of the work of the Grenelle Environment Summit
on radio waves. The committee's objectives are
to develop models and, where possible, conduct
experiments into lowering the emission levels of
radio wave antenna.
Psychosocial risk
Bouygues Telecom is committed to offering a
working environment and working conditions that
promote the well-being of its employees. The
company's core values include synergy and solidarity,
and are based on controlled internal mobility
designed to satisfy employee aspirations. In
2011, for the second consecutive year, Bouygues
Telecom was named in the Top Employers' list by
CRF France, making it one of thirty-three French
businesses to be recognised for the quality of their
human resources policy. Bouygues Telecom was
favourably judged on the basis of five criteria: salary
and benefits, working conditions, training and
development, career path development and talent
management, and company culture.
The company is also committed to a sustained
and shared psychosocial risk prevention policy.
Bouygues Telecom maintains a constant oversight
of psychosocial risks using the following indicators
and prevention systems:
> a "well-being and stress observatory", set up in
2000, with doctors from the occupational health
authorities, generating findings and action plans
for submission to the Health, Safety and Working
Conditions Committee and to employee representatives;
> a social worker and an occupational psychologist
at each Bouygues Telecom site;
> an agreement on "psychosocial risks associated
with stress situations at work" signed in 2010; all
of the agreed measures have been rolled out
(training of 2,000 managers, etc.);
> annual employee satisfaction surveys.
Web management
The growing influence of social networks and
e-commerce is challenging current marketing
and customer management methods. Bouygues
Telecom is working hard to prepare the company
for these new standards, imagining the companycustomer
relationships of tomorrow to anticipate
human resource needs and information system
improvements.
External attacks on IT systems
Information systems (IS) are subject to an everincreasing
number of hacker attacks (service
denial and data theft). To safeguard against such
attacks, Bouygues Telecom has introduced a
structured security policy based on IS access
controls, a high-performance password management
policy and appropriate technical systems to
protect against intrusions.
BOUYGUES • 2011 Registration Document • RISK FACTORS • Business-specific risks • 146