AWS 924-948 - Solid State Logic

F: Service & WarrantyF: SERVICE & WARRANTY INFORMATIONIntroductionService will be primarily by on-site board exchange.The AWS contains a mix of analogue and digital boards. All use SMT (Surface Mount Technology) extensively and it is notpossible to carry out field repair to component level, although electro-mechanical parts such as pots and switches can bereplaced by a suitably trained technician. Replacing the entire console is unlikely to be an option due to the size of theconsole and the availability of a replacement.Many of the assemblies in the AWS are designed to be replaced by a technically aware person.The quickest way to resolve a problem is for your local distributor to supply you with a replacement part for you to fit.Troubleshooting – see Page A-13 – lists those assemblies that may be changed by untrained staff, and gives instructionson how to change these items.WarrantyAll systems include 13 months on-site warranty from date of shipment or 12 months from date of delivery to the enduser, whichever is the longer. The warranty covers all parts and labour, but does not include travel and accommodationexpenses if an engineer has to travel more than 75 miles (120 kilometres) to your facility.Consumable items such as lamps, accidental damage and damage caused by operation of the equipment outside of SolidState Logic’s recommended operating conditions (see Sections 1 and 3 of this manual) are not covered by this warranty.Further details may be found in Solid State Logic’s Conditions of Trading (printed on the reverse of all Solid State Logicinvoices).Note that service visits to remedy problems found to be caused by a fault in third party equipment will be charged for atSolid State Logic’s current service rate.Out of Warranty RepairsReplacement assemblies will be charged at Solid State Logic's current service exchange price for the faulty part plusshipping costs. Service visits will be charged at Solid State Logic’s current service rate.What to do if you have a problemFollow the instructions in the Troubleshooting section (Page A-13), to confirm that the fault lies within the AWSsystem. If this suggests there is a fault with the AWS, then contact your local distributor who will either supply areplacement assembly or arrange for a visit from an engineer to resolve the problem.Website SupportSolid State Logic’s website (www.solidstatelogic.com) includes fault finding tips, downloads of the latest AWSdocumentation, and an extensive Q&A knowledge base system..Out-of-hours SupportSolid State Logic’s out-of-hours pager service does not support the AWS.AWS 924-948 Operator’s Manual Appendices Page A-11