Review of Sign Language Interpretation Services and Service ...

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Key players involved in SLI servicesThe different players involved in the Sign Language Interpretation service inIreland include:Government bodies• Department of Social and Family Affairs (historically, the area of SLI servicescame under the remit of the Department of Health and Children)• ComhairleRepresentative organisations and advocacy groups• Irish Association of Sign Language Interpreters (IASLI)• Irish Deaf Society (IDS)• Irish Translators and Interpreters Association• National Association for Deaf People (NADP)• Sign Language Association of IrelandEducational institutions• Centre for Deaf Studies at Trinity College DublinOrganisations providing interpreting servicesNational provider:• Irish Sign LinkOther providers:• Bridge Interpreting• Conroy School of ISL (provides education and interpreting services)• Kerry Deaf Resource CentreIn addition, there are a number of Deaf associations and Deaf clubs which areinvolved in a range of activities with the Deaf community including social work,providing information services, offering training courses, running drop in centres,lobbying and awareness raising.Users of SLI servicesThere are a number of ways in which people access SLI services in Ireland today:1. A Deaf user or service provider (public or private) goes to a sign languageinterpretation agency (e.g. Irish Sign Link) to make a booking and to sourceinterpreters. The interpretation agency then manages all communication andadministration for the remainder of the engagement. This pathway is the mostpopular form of access.page 10 • Review of Sign Language Interpretation Services and Service Requirements in Ireland
In addition, SLI services are also availed of via:2. A Deaf user or service provider (public or private) asks the interpreter directlyabout their availability and makes the booking through them. Then theinterpreter informs Irish Sign Link of the booking and all subsequentadministration and communication is managed by the agency.3. A Deaf user or service provider (public or private) approaches the interpreterdirectly, arrangements are made directly between the two parties and nobooking agency is involved. All subsequent administration and communicationis handled by the interpreter. This pathway is the least common, given that theindividual interpreter has to manage all of the administration, including billing.The users of interpretation services include Deaf people, State and Semi-Stateorganisations, large and small organisations (public and private, for profit and notfor-profit).There is no definitive information in relation to who are the main users of SLIservices. However, for the purposes of this review the main users of SLI servicesin Ireland were identified by analysing the client base and client expenditure ofIrish Sign Link. This analysis revealed that the education sector is one of the mainusers of sign language interpretation services provided by Irish Sign Link. Thevoluntary and public sectors are also significant customers of Irish Sign Link.The need for interpreters arises in a number of different situations, for example:• Critical situations - such as Court attendances or hospital appointments• Routine situations - such as accessing State services, attendingcollege, interviews• Social situations - such as weddings, funerals etc.• Emergency situations - such as unplanned visits to A&E, Garda stationTechnologyCurrently in Ireland there are a number of technologies which facilitate accessand communications for people who are Deaf. Some of these enable Deaf peopleto communicate in a visual language (e.g. Irish Sign Language) and others relyon written language, in which case the end user must have some written literacyskills in order to avail of that technology for communication purposes. Sometechnologies currently used to facilitate communication for Deaf people inIreland include:a. Mobile phonesb. Televisionc. Internetd. Videophones and videoconferencinge. Faxf. Minicoms (comprised of a small screen and keyboard connected to a telephoneline) and the Eircom National Relay Service (which transcribes speech into text)Review of Sign Language Interpretation Services and Service Requirements in Ireland • page 11
Page 1: RESEARCH SERIESSEPTEMBER 2006Review
Page 4: 4.8 Theme 6: Accreditation and a fo
Page 7: PrefaceAs proposed in the Outline S
Page 12 and 13: Interpreter staffing and skillsIt i
Page 14 and 15: INTERNATIONAL BEST PRACTICEThe rese
Page 16 and 17: appears to be growing in popularity
Page 18 and 19: • Personalised service - A person
Page 20 and 21: • The establishment of a new enti
Page 22 and 23: • Further development of the Iris
Page 24 and 25: • Estimated cost in year 1 is €
Page 26 and 27: 1.3 REVIEW OBJECTIVES and SCOPE1.3.
Page 28 and 29: 2 Review Methodology2.1 APPROACHFig
Page 30 and 31: Interviews and discussions• Inter
Page 32 and 33: 3 Overview of CurrentSign LanguageI
Page 34 and 35: Table 3.1. Persons aged 15 to 64, w
Page 36 and 37: 3.2 POLICY AND LEGISLATION3.2.1 Int
Page 38 and 39: Sustaining Progress, Social Partner
Page 40 and 41: According to the Education Act 1998
Page 42 and 43: 3.4 KEY PLAYERS INVOLVED IN SLI SER
Page 44 and 45: upholding the status of Irish Sign
Page 46 and 47: 3. A Deaf user or service provider
Page 48 and 49: 3.5.3 Main reasons for accessing se
Page 50 and 51: InternetThe internet and email have
Page 52 and 53: As shown in the table above, there
Page 54 and 55: Figure 3.10. Total number of interp
Page 56 and 57: The first cohort of students on the
Page 58 and 59: Looking at the summary financial an
Page 60 and 61:
3.7.2 Overall client spend on sign
Page 62 and 63:
The public sector service providers
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4.3 THEME 1:THE NEED FOR SIGN LANGU
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subject for both Deaf and hearing s
Page 68 and 69:
4.5 THEME 3:ACCESS TO SLI SERVICES
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4.6 THEME 4:THE QUALITY OF SLI AND
Page 72 and 73:
primary client of the interpreter.
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4.8.1 The impact of the absence of
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4.9.3 What is neededFunding is need
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4.10.3 A quality service on the gro
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Table 5.1. Key statistics on SLI se
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The research has considered mainstr
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Summary• Other than where the par
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5.2.1 Linguistic approachIn all of
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Interpreting services are also prov
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5.3.1 Population distributionMost o
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5.3.3 Responsibility for booking in
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5.3.4 Sign language interpretersSal
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The use of videophones and webcams
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• It provides a flexible solution
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5.5 QUALITY OF SLI SERVICES DEFINED
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5.5.2 Interpreter training courses
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Pressure for the registration and r
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Proposal (which has been agreed wit
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• In most of the countries includ
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Table 5.6. Overview of key strength
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6 Summary ofKey Findings6.1 INTRODU
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6.3 KEY AREAS FOR IMPROVEMENT IN TH
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7 Recommended FutureModel for Deliv
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7.2 RECOMMENDED FUTURE SLI SERVICE
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Table 7.2. Key areas for improvemen
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7.3.2 Comhairle - oversight of SLI
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There are substantial risks associa
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Requirements:• Excellent project
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7.3.9 ComplaintsThe Irish Sign Lang
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number of Deaf clubs. The videophon
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7.6 OTHER RECOMMENDATIONS TO SUPPOR
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Accreditation should be linked to t
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videophone technology, piloted in t
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It is assumed that the rollout of t
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Appendix 1: Bibliographyand Referen
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www.bris.ac.uk/deaf - Bristol Centr
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SASLISLAISLISLIANZSMSTCDVCOThe Scot
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