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number of Deaf clubs. The videophones should initially be put into largerhospitals, Garda stations etc. as opposed to being installed in all smaller unitsthroughout the country.It should become the norm that for simple/short interactions, interpretationservices should be provided via technology-enabled remote interpreting (e.g.video relay service). It must be noted however, that the virtual service should notreplace face-to-face interpretation, rather it should complement it. It should makeit easier to access interpreters, save on interpreter travel time and ensure mostefficient use of interpreters’ time, which in turn should result in more availability ofinterpreters, and may reduce the cost to the user.Efficient resource usage would be important as it is considered that the demandfor interpretation services should have increased due to the promotion andawareness building which should have occurred during phase one and shouldcontinue in phase two.7.4.4 SLI Advisory GroupThe SLI Advisory Group should continue to function. Comhairle and the IrishSign Language Interpretation Service should continue to have a collaborativerelationship with key stakeholders such as the Deaf community, public serviceusers, representative organisations and the interpreter association.7.4.5 Interpreter employment statusThe service level agreements, which should have been established in phase one,between the Irish Sign Language Interpretation Service and interpreters, shouldbe reviewed and extended where appropriate.To improve access to interpretation services, particularly in remote areas, theIrish Sign Language Interpretation Service should contract with a number ofinterpreters to ensure access for Deaf people to public services in regions whichare currently poorly served.In addition, in relation to the remote interpreting service there should be a smallnumber of interpreters employed by the Irish Sign Language InterpretationService (on a part or full time basis) to facilitate remote interpreting on a rota basis.However, it is envisaged that the majority of interpreters would continue tooperate on a contract/service level agreement basis with the Irish Sign LanguageInterpretation Service.7.4.6 FundingDuring phase two, it is envisaged that significant funding should be invested intechnology and the rollout of remote interpreting services.page 130 • Review of Sign Language Interpretation Services and Service Requirements in Ireland
7.5 ADVANTAGES AND RISKS OF THE RECOMMENDEDFUTURE SLI SERVICE MODEL7.5.1 Advantages• The recommended service model supports public services in facilitating accessby the Deaf community to public services in both urban and rural areas• SLI service development and delivery would be the responsibility of the IrishSign Language Interpretation Service• An appropriate level and utilisation of funding should result in a more secureservice• A professionally run central booking entity, within the Irish Sign LanguageInterpretation Service, delivering SLI services for the Deaf community andpublic service users, should support efficient use of resources• Roll out of technology-enabled remote interpreting access points tocomplement face-to-face SLI services should provide greater access and choiceto Deaf and public service users, particularly in rural areas• Interpreters should have more job security with all having contracts/servicelevel agreements and some having the option of employment within the IrishSign Language Interpretation Service• Establishment of a transparent complaints procedure for SLI services• Increased awareness of SLI services amongst the Deaf community and publicservice users, through promotion and awareness building campaigns7.5.2 Risks• Insufficient funding being made available for the development and running ofthe service• If phase one is not implemented effectively this would have a detrimentalknock-on effect on phase two, and would complicate and draw out the changeprocess in SLI services• The Irish Sign Language Interpretation Service will provide a centralisedbooking system - and if poorly managed may provide poor quality SLI services• Significant costs associated with new technology, which could potentiallybecome outdated in a relatively short time• Cost of training both interpreters and service users in the use of newtechnology• Number of sign language interpreters may not increase substantially - either asa result of limited numbers graduating from SLI training and/or interpreterschoosing to leave the professionReview of Sign Language Interpretation Services and Service Requirements in Ireland • page 131
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RESEARCH SERIESSEPTEMBER 2006Review
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4.8 Theme 6: Accreditation and a fo
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PrefaceAs proposed in the Outline S
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Key players involved in SLI service
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Interpreter staffing and skillsIt i
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INTERNATIONAL BEST PRACTICEThe rese
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appears to be growing in popularity
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• Personalised service - A person
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• The establishment of a new enti
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• Further development of the Iris
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• Estimated cost in year 1 is €
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1.3 REVIEW OBJECTIVES and SCOPE1.3.
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2 Review Methodology2.1 APPROACHFig
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Interviews and discussions• Inter
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3 Overview of CurrentSign LanguageI
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Table 3.1. Persons aged 15 to 64, w
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3.2 POLICY AND LEGISLATION3.2.1 Int
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Sustaining Progress, Social Partner
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According to the Education Act 1998
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3.4 KEY PLAYERS INVOLVED IN SLI SER
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upholding the status of Irish Sign
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3. A Deaf user or service provider
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3.5.3 Main reasons for accessing se
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InternetThe internet and email have
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As shown in the table above, there
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Figure 3.10. Total number of interp
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The first cohort of students on the
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Looking at the summary financial an
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3.7.2 Overall client spend on sign
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The public sector service providers
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4.3 THEME 1:THE NEED FOR SIGN LANGU
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subject for both Deaf and hearing s
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4.5 THEME 3:ACCESS TO SLI SERVICES
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4.6 THEME 4:THE QUALITY OF SLI AND
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primary client of the interpreter.
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4.8.1 The impact of the absence of
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4.9.3 What is neededFunding is need
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4.10.3 A quality service on the gro
Page 80 and 81: Table 5.1. Key statistics on SLI se
Page 82 and 83: The research has considered mainstr
Page 84 and 85: Summary• Other than where the par
Page 86 and 87: 5.2.1 Linguistic approachIn all of
Page 88 and 89: Interpreting services are also prov
Page 90 and 91: 5.3.1 Population distributionMost o
Page 92 and 93: 5.3.3 Responsibility for booking in
Page 94 and 95: 5.3.4 Sign language interpretersSal
Page 96 and 97: The use of videophones and webcams
Page 98 and 99: • It provides a flexible solution
Page 100 and 101: 5.5 QUALITY OF SLI SERVICES DEFINED
Page 102 and 103: 5.5.2 Interpreter training courses
Page 104 and 105: Pressure for the registration and r
Page 106 and 107: Proposal (which has been agreed wit
Page 108 and 109: • In most of the countries includ
Page 110 and 111: Table 5.6. Overview of key strength
Page 112 and 113: 6 Summary ofKey Findings6.1 INTRODU
Page 114 and 115: 6.3 KEY AREAS FOR IMPROVEMENT IN TH
Page 116 and 117: 7 Recommended FutureModel for Deliv
Page 118 and 119: 7.2 RECOMMENDED FUTURE SLI SERVICE
Page 120 and 121: Table 7.2. Key areas for improvemen
Page 122 and 123: 7.3.2 Comhairle - oversight of SLI
Page 124 and 125: There are substantial risks associa
Page 126 and 127: Requirements:• Excellent project
Page 128 and 129: 7.3.9 ComplaintsThe Irish Sign Lang
Page 132 and 133: 7.6 OTHER RECOMMENDATIONS TO SUPPOR
Page 134 and 135: Accreditation should be linked to t
Page 136 and 137: videophone technology, piloted in t
Page 138 and 139: It is assumed that the rollout of t
Page 140 and 141: Appendix 1: Bibliographyand Referen
Page 142 and 143: www.bris.ac.uk/deaf - Bristol Centr
Page 144 and 145: SASLISLAISLISLIANZSMSTCDVCOThe Scot
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