Review of Sign Language Interpretation Services and Service ...

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• The establishment of a new entity, Irish Sign Language InterpretationService, with its own Board and a strong central booking service. This newentity should operate to a mandate set by Comhairle and be accountable toComhairle via clear reporting processes. The main activities of this entity shouldinclude SLI:– Development and promotion– Communication– Technology and information management– Booking– Quality and complaints• The establishment of an SLI Advisory Group, consisting of the differentstakeholders involved in SLI services, including stakeholders from the Deafcommunity, representative organisations, public service users of SLI services,SLI service providers, interpreter association and international experts. Arepresentative of the Irish Sign Language Interpretation Service shouldattend meetings of the Advisory Group.Phase 1: Objectives and key functionsThe objectives of phase one include:• Establishment of a new entity, (namely the Irish Sign Language InterpretationService) responsible for developing and delivering quality SLI services inIreland, with appropriate funding levels to ensure effective service delivery• Having in place a highly responsive, professional and user friendly centralbooking service• Assessing the appropriate technology development for SLI services in Irelandand deciding what technology should be rolled out in phase two• Highlighting to all stakeholders the appropriateness and benefits of technologyenabledremote interpreting, complementing face-to-face interpreting• Planning the implementation of appropriate technology and commencing pilots- with a view to establishing a national remote SLI service for accessing publicservices in phase two• Developing a repository of relevant management information on SLI servicesthat is a key data source for future developments.Irish Sign Language Interpretation ServiceThe Irish Sign Language Interpretation Service should be established as a standalone legal entity, with its own governance arrangements, including anindependent Board and its own management and staff.It is recommended that the entity be established as a company limited byguarantee with charitable status.The Board of the Irish Sign Language Interpretation Service should have anappropriate mix of skills and expertise, including, for example, people with abackground in finance, law, customer service, public sector and services to thepage 20 • Review of Sign Language Interpretation Services and Service Requirements in Ireland
Deaf community. All Board members should act in the best interests of the IrishSign Language Interpretation Service, and should not sit on the Board in arepresentative capacity for any constituency.The Irish Sign Language Interpretation Service would require a small team ofdedicated staff comprising of a full time Manager, Finance Officer,Administrative/Booking Officer and a Project Manager (who would be part time inphase one).SLI Advisory GroupThe SLI Advisory Group should be established in phase one and would act as asounding board for the Irish Sign Language Interpretation Service and Comhairle.Stakeholders would be involved in an advisory capacity (for example, in policyinput and service development), but would not have decision-making authority.Technology-enabled remote interpretingA key element of phase one would involve exploring, and beginning to exploit, theopportunities provided by new technologies to support the delivery of SLI services.During this phase, technology for SLI services in Ireland should be assessed, adecision made on what technology should be rolled out in phase two, relevantimplementation planned and co-ordinated and pilots commenced. This technologyshould facilitate remote interpreting services and is likely to include, for example,delivery of interpreting services via the use of videophones or web cams.During phase one, videophone technology should begin to be piloted in certainareas, with appropriate communication and promotion of its use, in addition toother forms of technology that are deemed appropriate.During phase one, the Irish Sign Language Interpretation Service should design,set up and maintain a comprehensive website, which would include a facility forbooking interpreters via email. The website could include information on services,rates, guidelines on how to work with an interpreter, information on emergencyinterpreting and social interpreting, information on schemes/entitlements whichDeaf people are eligible for, links to other useful sites, etc.Interpreter employment statusIn phase one, most interpreters are likely to continue to work on a freelance basis.However, formal service level agreements or contracts should be establishedbetween the Irish Sign Language Interpretation Service and each interpreter.ComplaintsThe Irish Sign Language Interpretation Service should put in place an effectivecomplaints system, with appropriate escalation procedures, involving independentinput where required.Phase 2: Objectives and key functionsPhase two should involve further development of SLI services in Ireland, with aparticular focus on the implementation and rollout of technology identified duringphase one. The specific objectives of phase two include:Review of Sign Language Interpretation Services and Service Requirements in Ireland • page 21
Page 1: RESEARCH SERIESSEPTEMBER 2006Review
Page 4: 4.8 Theme 6: Accreditation and a fo
Page 7: PrefaceAs proposed in the Outline S
Page 10 and 11: Key players involved in SLI service
Page 12 and 13: Interpreter staffing and skillsIt i
Page 14 and 15: INTERNATIONAL BEST PRACTICEThe rese
Page 16 and 17: appears to be growing in popularity
Page 18 and 19: • Personalised service - A person
Page 22 and 23: • Further development of the Iris
Page 24 and 25: • Estimated cost in year 1 is €
Page 26 and 27: 1.3 REVIEW OBJECTIVES and SCOPE1.3.
Page 28 and 29: 2 Review Methodology2.1 APPROACHFig
Page 30 and 31: Interviews and discussions• Inter
Page 32 and 33: 3 Overview of CurrentSign LanguageI
Page 34 and 35: Table 3.1. Persons aged 15 to 64, w
Page 36 and 37: 3.2 POLICY AND LEGISLATION3.2.1 Int
Page 38 and 39: Sustaining Progress, Social Partner
Page 40 and 41: According to the Education Act 1998
Page 42 and 43: 3.4 KEY PLAYERS INVOLVED IN SLI SER
Page 44 and 45: upholding the status of Irish Sign
Page 46 and 47: 3. A Deaf user or service provider
Page 48 and 49: 3.5.3 Main reasons for accessing se
Page 50 and 51: InternetThe internet and email have
Page 52 and 53: As shown in the table above, there
Page 54 and 55: Figure 3.10. Total number of interp
Page 56 and 57: The first cohort of students on the
Page 58 and 59: Looking at the summary financial an
Page 60 and 61: 3.7.2 Overall client spend on sign
Page 62 and 63: The public sector service providers
Page 64 and 65: 4.3 THEME 1:THE NEED FOR SIGN LANGU
Page 66 and 67: subject for both Deaf and hearing s
Page 68 and 69: 4.5 THEME 3:ACCESS TO SLI SERVICES
Page 70 and 71:
4.6 THEME 4:THE QUALITY OF SLI AND
Page 72 and 73:
primary client of the interpreter.
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4.8.1 The impact of the absence of
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4.9.3 What is neededFunding is need
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4.10.3 A quality service on the gro
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Table 5.1. Key statistics on SLI se
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The research has considered mainstr
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Summary• Other than where the par
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5.2.1 Linguistic approachIn all of
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Interpreting services are also prov
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5.3.1 Population distributionMost o
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5.3.3 Responsibility for booking in
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5.3.4 Sign language interpretersSal
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The use of videophones and webcams
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• It provides a flexible solution
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5.5 QUALITY OF SLI SERVICES DEFINED
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5.5.2 Interpreter training courses
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Pressure for the registration and r
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Proposal (which has been agreed wit
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• In most of the countries includ
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Table 5.6. Overview of key strength
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6 Summary ofKey Findings6.1 INTRODU
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6.3 KEY AREAS FOR IMPROVEMENT IN TH
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7 Recommended FutureModel for Deliv
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7.2 RECOMMENDED FUTURE SLI SERVICE
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Table 7.2. Key areas for improvemen
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7.3.2 Comhairle - oversight of SLI
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There are substantial risks associa
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Requirements:• Excellent project
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7.3.9 ComplaintsThe Irish Sign Lang
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number of Deaf clubs. The videophon
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7.6 OTHER RECOMMENDATIONS TO SUPPOR
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Accreditation should be linked to t
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videophone technology, piloted in t
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It is assumed that the rollout of t
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Appendix 1: Bibliographyand Referen
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www.bris.ac.uk/deaf - Bristol Centr
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SASLISLAISLISLIANZSMSTCDVCOThe Scot
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