Review of Sign Language Interpretation Services and Service ...

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7 Recommended FutureModel for DeliveringSign LanguageInterpretation Services7.1 INTRODUCTIONThe Outline Sectoral Plan produced by the Department of Social and FamilyAffairs under the Disability Bill 2004, proposed that Comhairle be requested toprepare a scheme relating to sign language interpretation services.This chapter describes the recommended future model for the delivery of signlanguage interpretation (SLI) services in Ireland, and is structured as follows:7.1 Introduction7.2 Recommended future SLI service model - a two phased approach7.3 Phase 1 - Establish a new entity, entitled the Irish Sign LanguageInterpretation Service (ISLIS), for the purposes of this report, andcommence piloting of remote interpreting (years 1-3)7.4 Phase 2 - Develop and rollout remote interpreting services (years 4-6)7.5 Advantages and risks of the recommended future SLI service model7.6 Other recommendations to support the delivery of SLI services7.1.1 Scope of the recommended future model for delivering SLI servicesIn scopeComhairle has undertaken this review of existing SLI services and servicerequirements to ensure that a new SLI scheme will effectively meet the needs ofthe Deaf community and public sector service providers.The key elements within the scope of this review are:• Review of current SLI service provision• Review of international best practice• Understanding the demand for SLI services• SLI service delivery– Organisation and management– Booking and accessing services– Governance and accountability arrangementspage 116 • Review of Sign Language Interpretation Services and Service Requirements in Ireland
• Promotion and awareness raising of the SLI service• Utilisation of technology• Financial implications• Risks/barriers in establishing a new SLI serviceThe recommended future SLI service model, outlined in sections 7.2 - 7.4 of thischapter, addresses these areas in detail.Outside scopeThroughout the consultation, conducted as part of this review, a number of issuesemerged which are outside the scope of this review. These issues are, however,viewed by many as being intrinsically linked to delivering quality SLI services.We have therefore outlined a number of high-level recommendations required tosupport the delivery of SLI services (in section 7.4) which relate to areas that areseen to be important but were not within the scope of this review of SLI services.These recommendations are grouped under the following headings:• Increasing interpreter supply• Interpreter skills and training (education)• Accreditation• Scheme of entitlements for Deaf people7.1.2 Key elements of any future service modelThe fundamental aim of the future service model is to enable the State toeffectively deliver on its responsibility to make public services accessible to theDeaf community, through the provision of sign language interpretation services.Based on the findings of this review, some of the key elements that any futureservice model should include are:• An entity with clear responsibility for setting strategic direction andproviding leadership in relation to the development of SLI services, ensuringthe service is functioning effectively and to the appropriate standard• A well managed and run central booking service• A focus on the roll out of appropriate technology - particularly technology thatenables remote interpreting services e.g. through the use of videophones andwebcams• Regional access to interpreting services• A central register of interpreters - linked to accreditation and includingdetails on each interpreter• Employed (as well as freelance) interpreters - the potential to useemployed interpreters to provide regional access and 24 hour cover.Review of Sign Language Interpretation Services and Service Requirements in Ireland • page 117
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RESEARCH SERIESSEPTEMBER 2006Review
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4.8 Theme 6: Accreditation and a fo
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PrefaceAs proposed in the Outline S
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Key players involved in SLI service
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Interpreter staffing and skillsIt i
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INTERNATIONAL BEST PRACTICEThe rese
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appears to be growing in popularity
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• Personalised service - A person
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• The establishment of a new enti
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• Further development of the Iris
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• Estimated cost in year 1 is €
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1.3 REVIEW OBJECTIVES and SCOPE1.3.
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2 Review Methodology2.1 APPROACHFig
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Interviews and discussions• Inter
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3 Overview of CurrentSign LanguageI
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Table 3.1. Persons aged 15 to 64, w
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3.2 POLICY AND LEGISLATION3.2.1 Int
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Sustaining Progress, Social Partner
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According to the Education Act 1998
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3.4 KEY PLAYERS INVOLVED IN SLI SER
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upholding the status of Irish Sign
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3. A Deaf user or service provider
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3.5.3 Main reasons for accessing se
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InternetThe internet and email have
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As shown in the table above, there
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Figure 3.10. Total number of interp
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The first cohort of students on the
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Looking at the summary financial an
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3.7.2 Overall client spend on sign
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The public sector service providers
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4.3 THEME 1:THE NEED FOR SIGN LANGU
Page 66 and 67: subject for both Deaf and hearing s
Page 68 and 69: 4.5 THEME 3:ACCESS TO SLI SERVICES
Page 70 and 71: 4.6 THEME 4:THE QUALITY OF SLI AND
Page 72 and 73: primary client of the interpreter.
Page 74 and 75: 4.8.1 The impact of the absence of
Page 76 and 77: 4.9.3 What is neededFunding is need
Page 78 and 79: 4.10.3 A quality service on the gro
Page 80 and 81: Table 5.1. Key statistics on SLI se
Page 82 and 83: The research has considered mainstr
Page 84 and 85: Summary• Other than where the par
Page 86 and 87: 5.2.1 Linguistic approachIn all of
Page 88 and 89: Interpreting services are also prov
Page 90 and 91: 5.3.1 Population distributionMost o
Page 92 and 93: 5.3.3 Responsibility for booking in
Page 94 and 95: 5.3.4 Sign language interpretersSal
Page 96 and 97: The use of videophones and webcams
Page 98 and 99: • It provides a flexible solution
Page 100 and 101: 5.5 QUALITY OF SLI SERVICES DEFINED
Page 102 and 103: 5.5.2 Interpreter training courses
Page 104 and 105: Pressure for the registration and r
Page 106 and 107: Proposal (which has been agreed wit
Page 108 and 109: • In most of the countries includ
Page 110 and 111: Table 5.6. Overview of key strength
Page 112 and 113: 6 Summary ofKey Findings6.1 INTRODU
Page 114 and 115: 6.3 KEY AREAS FOR IMPROVEMENT IN TH
Page 118 and 119: 7.2 RECOMMENDED FUTURE SLI SERVICE
Page 120 and 121: Table 7.2. Key areas for improvemen
Page 122 and 123: 7.3.2 Comhairle - oversight of SLI
Page 124 and 125: There are substantial risks associa
Page 126 and 127: Requirements:• Excellent project
Page 128 and 129: 7.3.9 ComplaintsThe Irish Sign Lang
Page 130 and 131: number of Deaf clubs. The videophon
Page 132 and 133: 7.6 OTHER RECOMMENDATIONS TO SUPPOR
Page 134 and 135: Accreditation should be linked to t
Page 136 and 137: videophone technology, piloted in t
Page 138 and 139: It is assumed that the rollout of t
Page 140 and 141: Appendix 1: Bibliographyand Referen
Page 142 and 143: www.bris.ac.uk/deaf - Bristol Centr
Page 144 and 145: SASLISLAISLISLIANZSMSTCDVCOThe Scot
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