Review of Sign Language Interpretation Services and Service ...

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7.2 RECOMMENDED FUTURE SLI SERVICE MODEL:A TWO PHASED APPROACH7.2.1 Rationale for a two phased approachIt is recommended that a two phased approach to the future developmentof SLI services in Ireland be implemented over the next six years:Phase 1 - Establish a new entity (entitled Irish Sign Language InterpretationService) to develop and deliver SLI services, and commence pilotingof remote interpreting (years 1-3)Phase 2 - Develop and rollout remote interpreting services (years 4-6)The two phased approach should enable significant changes to be implemented inSLI services, whilst allowing time for adjustment and planning. It should supportthe continued development of SLI services over the next six years, whilstintroducing changes which would significantly improve service quality and accessby all stakeholders.There are a number of advantages associated with the proposed two phasedapproach:• Transitional and incremental change should be easier to plan, manage,implement and monitor• The two proposed phases build on what is currently viewed as working well inSLI services and address areas for improvement• The establishment of the Irish Sign Language Interpretation Service as a newentity provides an important impetus to plan developments and providesleadership and oversight• The pilot approach to technology rollout supports more effective nationalimplementation7.2.2 TimescaleThe timescale recommended for the implementation of the two phased approachis indicative. It is estimated that the entire change process should be completedwithin six years of commencement.Phase one should be implemented within the first three years of the changeprocess and phase two should be implemented during years 4-6. There is scopefor elements of phase one to be implemented immediately; others should beimplemented in the first one or two years and some of the more major changes arelikely to take up to year three to be implemented. Equally, in phase two thereshould be elements which can be implemented more quickly, and others will takelonger (up to year six).Priority areas for implementation should be identified for both phases, with theseareas being implemented as soon as possible.Development of SLI services should be ongoing after the six year timeframeoutlined for phases one and two, and it should be the responsibility of the IrishSign Language Interpretation Service to see that the service continues to developand evolve to meet stakeholders' needs.page 118 • Review of Sign Language Interpretation Services and Service Requirements in Ireland
7.2.3 How the future service model builds on the key positive aspectsand addresses the areas for improvement in current SLI service provisionThe proposed future service model for SLI services in Ireland draws on lessonslearned from best practice internationally and key messages from the consultationprocess. It endeavours to build on what is currently working well in Ireland, whilstaddressing the areas for improvement identified as part of this review.The following two tables summarise the positive aspects and the areas forimprovement in the current provision of SLI services in Ireland, which are relevantto this review, and describe how these elements would be built on or addressedto support an effective future SLI service.Table 7.1. Key positive aspects of SLI services in Ireland and how theywill be built uponKey positive aspects ofSLI services in IrelandCo-ordinated accessto interpreters throughone central nationalagencyIncreasing awarenessof the existence of aSLI service among allstakeholdersThere is a willingnessto explore technologywhich can support thedevelopment of SLIservicesPersonalised serviceHow the future service model could build onthis areaHaving one agency for anyone wishing to book SLI servicesis regarded as a positive arrangement. It makes for ease ofbooking with one organisation to contact. This positiveaspect of the current system should be maintained goingforward and a central booking service should have a key roleto play in future service provision.Increasing awareness is obviously seen to be a positiveadvancement. The future service model should support thedevelopment and promotion of SLI services, through, forexample, awareness building campaigns targeting both theDeaf community and public service providers.This appetite for technology should be harnessed, and anational remote interpreting service developed. In the futureservice model, technology would be implemented tocomplement face-to-face interpreting, facilitate access to SLIservices in rural areas and make efficient use of interpreters’time to support increased service delivery.The current SLI service is quite personalised by virtue of thefact that there is a limited number of interpreters and there isone central national agency through which most peopleaccess SLI services. There is no reason why the personalnature of the service should change. It is intended that thenew entity, i.e. the Irish Sign Language InterpretationService, should have a comprehensive website with detailsof all the interpreters with whom it works.Review of Sign Language Interpretation Services and Service Requirements in Ireland • page 119
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RESEARCH SERIESSEPTEMBER 2006Review
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4.8 Theme 6: Accreditation and a fo
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PrefaceAs proposed in the Outline S
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Key players involved in SLI service
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Interpreter staffing and skillsIt i
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INTERNATIONAL BEST PRACTICEThe rese
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appears to be growing in popularity
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• Personalised service - A person
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• The establishment of a new enti
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• Further development of the Iris
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• Estimated cost in year 1 is €
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1.3 REVIEW OBJECTIVES and SCOPE1.3.
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2 Review Methodology2.1 APPROACHFig
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Interviews and discussions• Inter
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3 Overview of CurrentSign LanguageI
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Table 3.1. Persons aged 15 to 64, w
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3.2 POLICY AND LEGISLATION3.2.1 Int
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Sustaining Progress, Social Partner
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According to the Education Act 1998
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3.4 KEY PLAYERS INVOLVED IN SLI SER
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upholding the status of Irish Sign
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3. A Deaf user or service provider
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3.5.3 Main reasons for accessing se
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InternetThe internet and email have
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As shown in the table above, there
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Figure 3.10. Total number of interp
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The first cohort of students on the
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Looking at the summary financial an
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3.7.2 Overall client spend on sign
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The public sector service providers
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4.3 THEME 1:THE NEED FOR SIGN LANGU
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subject for both Deaf and hearing s
Page 68 and 69: 4.5 THEME 3:ACCESS TO SLI SERVICES
Page 70 and 71: 4.6 THEME 4:THE QUALITY OF SLI AND
Page 72 and 73: primary client of the interpreter.
Page 74 and 75: 4.8.1 The impact of the absence of
Page 76 and 77: 4.9.3 What is neededFunding is need
Page 78 and 79: 4.10.3 A quality service on the gro
Page 80 and 81: Table 5.1. Key statistics on SLI se
Page 82 and 83: The research has considered mainstr
Page 84 and 85: Summary• Other than where the par
Page 86 and 87: 5.2.1 Linguistic approachIn all of
Page 88 and 89: Interpreting services are also prov
Page 90 and 91: 5.3.1 Population distributionMost o
Page 92 and 93: 5.3.3 Responsibility for booking in
Page 94 and 95: 5.3.4 Sign language interpretersSal
Page 96 and 97: The use of videophones and webcams
Page 98 and 99: • It provides a flexible solution
Page 100 and 101: 5.5 QUALITY OF SLI SERVICES DEFINED
Page 102 and 103: 5.5.2 Interpreter training courses
Page 104 and 105: Pressure for the registration and r
Page 106 and 107: Proposal (which has been agreed wit
Page 108 and 109: • In most of the countries includ
Page 110 and 111: Table 5.6. Overview of key strength
Page 112 and 113: 6 Summary ofKey Findings6.1 INTRODU
Page 114 and 115: 6.3 KEY AREAS FOR IMPROVEMENT IN TH
Page 116 and 117: 7 Recommended FutureModel for Deliv
Page 120 and 121: Table 7.2. Key areas for improvemen
Page 122 and 123: 7.3.2 Comhairle - oversight of SLI
Page 124 and 125: There are substantial risks associa
Page 126 and 127: Requirements:• Excellent project
Page 128 and 129: 7.3.9 ComplaintsThe Irish Sign Lang
Page 130 and 131: number of Deaf clubs. The videophon
Page 132 and 133: 7.6 OTHER RECOMMENDATIONS TO SUPPOR
Page 134 and 135: Accreditation should be linked to t
Page 136 and 137: videophone technology, piloted in t
Page 138 and 139: It is assumed that the rollout of t
Page 140 and 141: Appendix 1: Bibliographyand Referen
Page 142 and 143: www.bris.ac.uk/deaf - Bristol Centr
Page 144 and 145: SASLISLAISLISLIANZSMSTCDVCOThe Scot
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