Review of Sign Language Interpretation Services and Service ...

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6.3 KEY AREAS FOR IMPROVEMENT IN THE CURRENT SLISERVICE IN IRELANDThe following areas for improvement were identified as impacting on quality, andcontributing to a general feeling that the overall quality of interpreting services isinsufficient.Figure 6.2. Key areas for improvement in the current SLI service in IrelandPoor access to interpretersin certain locations,particularly outside DublinInadequate fundingarrangements for theprovision of SLI servicesLack of effectivegovernance andleadership of SLIservicesLack of awareness andclarity in relation to whatDeaf people are eligible forKey areas forimprovement in thecurrent serviceNo formal complaintsprocedures for SLIservices; no sanctionsfor poor serviceNo formal accreditation/regulation of interpretersNo formal provision foremergency interpretingAreas outside the scope of this reviewPoor access to interpreters in certain locations, particularly outside DublinIt is apparent that the majority of interpreters are based in Dublin (26 out of 43),and as such there is a shortage of interpretation services in other parts of thecountry. There is a significant deficit of services, particularly in rural areas.In addition, it is felt that there are insufficient numbers of interpreters with skills inspecialised areas such as provision of interpretation services to children, orprovision of services in medical or legal situations. Only Registered Qualifiedinterpreters are deemed suitably qualified to work in such areas. Currently thereare just three Registered Qualified Interpreters practicing full time in Ireland.Inadequate funding arrangements for the provision of SLI servicesSLI services have been under funded in the past, and funding arrangements havebeen unclear. Under current legislation all public service providers are obliged tomake funding available for SLI services for Deaf people seeking to access theirservice. There is a requirement for core funding to develop the infrastructure ofthe new service, outlined in Chapter 7. This funding is required over and abovethe fees received, which need to be pitched at a reasonable level.Lack of effective governance and leadership of SLI servicesThe governance and leadership of SLI services in Ireland to date has beeninadequate. The current SLI service has grown from small beginnings andpage 114 • Review of Sign Language Interpretation Services and Service Requirements in Ireland
emerged as a necessary 'stop gap' to provide an interpretation service to Deafpeople in Ireland. This ad hoc development of the service is reflective of a lack ofeffective planning, governance and leadership, at Government level and withinthe SLI service itself.No formal appeals and complaints procedures; no sanctions for poor serviceThere is no complaints procedure for people who have availed of sign languageinterpretation services and have not been satisfied with the service they received -regardless of whether that dissatisfaction lay with the booking agency or theinterpreter. Interpreters are self-employed and as such Irish Sign Link does nothave the authority to take disciplinary action if interpreters are not providing thelevel of service expected. For example, if an interpreter simply fails to turn up foran appointment, there are currently no real repercussions for that individual.No formal provision for emergency interpretingAt present there is no formal provision for emergency interpreting. It is all done onan ad hoc basis. This is less than satisfactory, particularly in the event of anemergency when it may be critical that an interpreter be present. Also, there is noprovision for last minute/short notice booking of interpreters.Areas for improvement which are outside the scope of this reviewInterpreter education and accreditation are outside the scope of this review. Alsooutside the scope of this review is the issue of Deaf people's entitlements.However, these were issues which were identified as significant shortcomings ofthe current SLI service provision.No formal accreditation/regulation of interpretersThere has been no formal accreditation process for interpreters in Ireland since2000. This is a major bottleneck in the system.Lack of awareness and clarity in relation to what Deaf people are eligible forThere is no scheme of entitlements for Deaf people in relation to SLI services andmany Deaf people are unsure of what services they are eligible to avail of in termsof interpretation. Awareness of entitlements in relation to accessing publicservices is patchy, with some Deaf people having more knowledge and insightthan others. A clear scheme of entitlements for Deaf people in relation toaccessing public services is required.Review of Sign Language Interpretation Services and Service Requirements in Ireland • page 115
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RESEARCH SERIESSEPTEMBER 2006Review
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4.8 Theme 6: Accreditation and a fo
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PrefaceAs proposed in the Outline S
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Key players involved in SLI service
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Interpreter staffing and skillsIt i
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INTERNATIONAL BEST PRACTICEThe rese
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appears to be growing in popularity
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• Personalised service - A person
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• The establishment of a new enti
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• Further development of the Iris
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• Estimated cost in year 1 is €
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1.3 REVIEW OBJECTIVES and SCOPE1.3.
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2 Review Methodology2.1 APPROACHFig
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Interviews and discussions• Inter
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3 Overview of CurrentSign LanguageI
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Table 3.1. Persons aged 15 to 64, w
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3.2 POLICY AND LEGISLATION3.2.1 Int
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Sustaining Progress, Social Partner
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According to the Education Act 1998
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3.4 KEY PLAYERS INVOLVED IN SLI SER
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upholding the status of Irish Sign
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3. A Deaf user or service provider
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3.5.3 Main reasons for accessing se
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InternetThe internet and email have
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As shown in the table above, there
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Figure 3.10. Total number of interp
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The first cohort of students on the
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Looking at the summary financial an
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3.7.2 Overall client spend on sign
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The public sector service providers
Page 64 and 65: 4.3 THEME 1:THE NEED FOR SIGN LANGU
Page 66 and 67: subject for both Deaf and hearing s
Page 68 and 69: 4.5 THEME 3:ACCESS TO SLI SERVICES
Page 70 and 71: 4.6 THEME 4:THE QUALITY OF SLI AND
Page 72 and 73: primary client of the interpreter.
Page 74 and 75: 4.8.1 The impact of the absence of
Page 76 and 77: 4.9.3 What is neededFunding is need
Page 78 and 79: 4.10.3 A quality service on the gro
Page 80 and 81: Table 5.1. Key statistics on SLI se
Page 82 and 83: The research has considered mainstr
Page 84 and 85: Summary• Other than where the par
Page 86 and 87: 5.2.1 Linguistic approachIn all of
Page 88 and 89: Interpreting services are also prov
Page 90 and 91: 5.3.1 Population distributionMost o
Page 92 and 93: 5.3.3 Responsibility for booking in
Page 94 and 95: 5.3.4 Sign language interpretersSal
Page 96 and 97: The use of videophones and webcams
Page 98 and 99: • It provides a flexible solution
Page 100 and 101: 5.5 QUALITY OF SLI SERVICES DEFINED
Page 102 and 103: 5.5.2 Interpreter training courses
Page 104 and 105: Pressure for the registration and r
Page 106 and 107: Proposal (which has been agreed wit
Page 108 and 109: • In most of the countries includ
Page 110 and 111: Table 5.6. Overview of key strength
Page 112 and 113: 6 Summary ofKey Findings6.1 INTRODU
Page 116 and 117: 7 Recommended FutureModel for Deliv
Page 118 and 119: 7.2 RECOMMENDED FUTURE SLI SERVICE
Page 120 and 121: Table 7.2. Key areas for improvemen
Page 122 and 123: 7.3.2 Comhairle - oversight of SLI
Page 124 and 125: There are substantial risks associa
Page 126 and 127: Requirements:• Excellent project
Page 128 and 129: 7.3.9 ComplaintsThe Irish Sign Lang
Page 130 and 131: number of Deaf clubs. The videophon
Page 132 and 133: 7.6 OTHER RECOMMENDATIONS TO SUPPOR
Page 134 and 135: Accreditation should be linked to t
Page 136 and 137: videophone technology, piloted in t
Page 138 and 139: It is assumed that the rollout of t
Page 140 and 141: Appendix 1: Bibliographyand Referen
Page 142 and 143: www.bris.ac.uk/deaf - Bristol Centr
Page 144 and 145: SASLISLAISLISLIANZSMSTCDVCOThe Scot
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