Review of Sign Language Interpretation Services and Service ...

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Table 7.2. Key areas for improvement in SLI services in Ireland and howthey will be addressedKey areas for Improvement How the future service model could address this areain SLI services in IrelandPoor access tointerpretation servicesin certain locationsThere is poor access to SLI services in many locations inIreland, particularly rural areas. The recommended futureservice model could address this issue by allowing for anumber of interpreters based in various locations to beemployed/contracted (possibly on a part time basis) toprovide services in areas which are currently poorlyserviced. Also, access to interpretation services could befacilitated by remote interpreting, which should be rolledout to support increased provision in rural areas.Inadequate fundingarrangementsTraditionally, funding levels for SLI services have beenregarded as inadequate and funding arrangements havebeen ad hoc and unclear. Under current legislation, allpublic service providers are obliged to make fundingavailable for SLI services for Deaf people seeking to accesstheir service. The Irish Sign Language InterpretationService, supported by Comhairle, should ensure thatpublic monies are well managed and monitored re. valuefor money. The State has responsibility to ensure provisionof appropriate levels of funding for the service. There is arequirement for core funding to develop the infrastructureof the new service, over and above the fees received.Funding should be negotiated by Comhairle with therelevant Government department(s).Lack of effectiveThe current SLI service has grown from small beginningsgovernance and leadership and emerged as a necessary 'stop gap' to provide a SLIof SLI servicesservice to Deaf people in Ireland. In the future servicemodel, Comhairle should have a clear oversight role, andresponsibility for delivering and leading the development ofSLI services should clearly be with the Irish Sign LanguageInterpretation Service.No formal complaintsprocedures for SLIservicesNo formal provision foremergency interpretingThe future service model should include the setting up ofan effective complaints procedure within the new entity(i.e. the Irish Sign Language Interpretation Service), withappropriate escalation procedures as required.The recommended future service model should, over time,provide extended access to SLI services, via a combinationof face-to-face and remote interpreting.page 120 • Review of Sign Language Interpretation Services and Service Requirements in Ireland
7.3 PHASE ONE:ESTABLISH THE IRISH SIGN LANGUAGE INTERPRETATIONSERVICE AS A NEW ENTITY AND COMMENCE PILOTINGOF REMOTE INTERPRETING7.3.1 Objectives of phase one• Establishment of a new entity (namely the Irish Sign Language InterpretationService) which should be responsible for developing and delivering qualitySLI services in Ireland, with appropriate funding levels to ensure effectiveservice delivery• Have in place a highly responsive, professional and user friendly centralbooking service• Assess the appropriate technology development for SLI services in Ireland anddecide what technology should be rolled out in phase two• Highlight to all stakeholders the appropriateness and benefits of technologyenabledremote interpreting, complementing face-to-face interpreting• Plan the implementation of appropriate technology and commence pilots -with a view to establishing a national remote SLI service for accessing publicservices, in phase two• Develop a repository of relevant management information on SLI services thatis a key data source for future developmentsFigure 7.3 Overview of phase one: (years 1-3)ComhairleIrish Sign Language Interpretation ServiceRole: Development and delivery of quality SLI services in IrelandKey functions would include:• Leading the development of SLI services• Leading the establishment andmanagement of a central booking service• Technology assessment and pilot(s)• Website - with booking via email• Repository of relevant managementinformation on SLI services• Promoting SLI services• Contributing to policyetc.• Quality assuranceCentral booking serviceRole: Deliver a quality SLI booking service• Comprehensive database of interpreters• Vetting of interpreters• Booking of interpreters (by phone, videophone, email etc.)• Some interpreters contracted/employed by the service to support accessto public services in areas currently poorly serviced by SLI interpretersCollaborative Advisory RelationshipsSLI Advisory GroupIncluding for example,stakeholders from theDeaf community,representativeorganisations, advocacygroups, public serviceusers of SLI services, SLIservice providers,interpreter association,international expertsReview of Sign Language Interpretation Services and Service Requirements in Ireland • page 121
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RESEARCH SERIESSEPTEMBER 2006Review
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4.8 Theme 6: Accreditation and a fo
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PrefaceAs proposed in the Outline S
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Key players involved in SLI service
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Interpreter staffing and skillsIt i
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INTERNATIONAL BEST PRACTICEThe rese
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appears to be growing in popularity
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• Personalised service - A person
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• The establishment of a new enti
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• Further development of the Iris
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• Estimated cost in year 1 is €
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1.3 REVIEW OBJECTIVES and SCOPE1.3.
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2 Review Methodology2.1 APPROACHFig
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Interviews and discussions• Inter
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3 Overview of CurrentSign LanguageI
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Table 3.1. Persons aged 15 to 64, w
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3.2 POLICY AND LEGISLATION3.2.1 Int
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Sustaining Progress, Social Partner
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According to the Education Act 1998
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3.4 KEY PLAYERS INVOLVED IN SLI SER
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upholding the status of Irish Sign
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3. A Deaf user or service provider
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3.5.3 Main reasons for accessing se
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InternetThe internet and email have
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As shown in the table above, there
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Figure 3.10. Total number of interp
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The first cohort of students on the
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Looking at the summary financial an
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3.7.2 Overall client spend on sign
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The public sector service providers
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4.3 THEME 1:THE NEED FOR SIGN LANGU
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subject for both Deaf and hearing s
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4.5 THEME 3:ACCESS TO SLI SERVICES
Page 70 and 71: 4.6 THEME 4:THE QUALITY OF SLI AND
Page 72 and 73: primary client of the interpreter.
Page 74 and 75: 4.8.1 The impact of the absence of
Page 76 and 77: 4.9.3 What is neededFunding is need
Page 78 and 79: 4.10.3 A quality service on the gro
Page 80 and 81: Table 5.1. Key statistics on SLI se
Page 82 and 83: The research has considered mainstr
Page 84 and 85: Summary• Other than where the par
Page 86 and 87: 5.2.1 Linguistic approachIn all of
Page 88 and 89: Interpreting services are also prov
Page 90 and 91: 5.3.1 Population distributionMost o
Page 92 and 93: 5.3.3 Responsibility for booking in
Page 94 and 95: 5.3.4 Sign language interpretersSal
Page 96 and 97: The use of videophones and webcams
Page 98 and 99: • It provides a flexible solution
Page 100 and 101: 5.5 QUALITY OF SLI SERVICES DEFINED
Page 102 and 103: 5.5.2 Interpreter training courses
Page 104 and 105: Pressure for the registration and r
Page 106 and 107: Proposal (which has been agreed wit
Page 108 and 109: • In most of the countries includ
Page 110 and 111: Table 5.6. Overview of key strength
Page 112 and 113: 6 Summary ofKey Findings6.1 INTRODU
Page 114 and 115: 6.3 KEY AREAS FOR IMPROVEMENT IN TH
Page 116 and 117: 7 Recommended FutureModel for Deliv
Page 118 and 119: 7.2 RECOMMENDED FUTURE SLI SERVICE
Page 122 and 123: 7.3.2 Comhairle - oversight of SLI
Page 124 and 125: There are substantial risks associa
Page 126 and 127: Requirements:• Excellent project
Page 128 and 129: 7.3.9 ComplaintsThe Irish Sign Lang
Page 130 and 131: number of Deaf clubs. The videophon
Page 132 and 133: 7.6 OTHER RECOMMENDATIONS TO SUPPOR
Page 134 and 135: Accreditation should be linked to t
Page 136 and 137: videophone technology, piloted in t
Page 138 and 139: It is assumed that the rollout of t
Page 140 and 141: Appendix 1: Bibliographyand Referen
Page 142 and 143: www.bris.ac.uk/deaf - Bristol Centr
Page 144 and 145: SASLISLAISLISLIANZSMSTCDVCOThe Scot
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