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7.3.2 Comhairle - oversight of SLI servicesComhairle should have a number of high level responsibilities in overseeing SLIservices in Ireland, including:• Setting the strategic direction for SLI services in Ireland• Quality assurance - overseeing the development of an effective, quality servicefor SLI• Development funding for SLI services in Ireland - ensuring public money isefficiently deployed7.3.3 Irish Sign Language Interpretation Service - development anddelivery of SLI servicesThe new entity, the Irish Sign Language Interpretation Service, should developand deliver SLI services in Ireland. It should operate to a mandate set byComhairle, and be accountable to Comhairle via clear reporting processes.The main activities of this entity should include:1. Development and promotion• Leading the development of SLI services in Ireland• Contributing to national strategy and policy development, relevant to theprovision of SLI services• Research and development (e.g. research into SLI models of best practice, newdevelopments internationally) and advising public sector bodies, whereappropriate, in respect of these• Promoting and increasing awareness of SLI services, particularly to the Deafcommunity and public service providers• Ensuring effective and efficient use of funding2. Communication• Liaising with Government departments/statutory agencies to identify themechanisms required to fulfil their obligations to enable Deaf people access topublic services in Ireland• Liaising with stakeholders, such as the Deaf community, representativeorganisations, public service users, and interpreter associations3. Technology and information management• Assessing the appropriate technology development for SLI services in Irelandand deciding what technology should be rolled out in phase two• Planning the implementation of appropriate technology and commencing pilotswith a view to establishing a national remote interpreting service for Deafpeople accessing public services (in phase two)• Establishing and maintaining a comprehensive website• Developing a repository of relevant management information about SLIservices e.g. main users, monies spent, reasons for accessing servicespage 122 • Review of Sign Language Interpretation Services and Service Requirements in Ireland
4. BookingA central booking service should be set up within the Irish Sign LanguageInterpretation Service to deliver an effective and quality booking service for thepublic service users, Deaf community, and interpreters. In order to ensure that thebooking service can make interpretation services accessible throughout thecountry (in both urban and rural areas), the Irish Sign Language InterpretationService would employ/contract a number of interpreters to provide access topublic services in regions which are currently poorly served by SLI provision.Some of the key activities of the central booking service should include:• Maintaining a comprehensive database of interpreters• Vetting interpreters, for inclusion on the database• Providing a booking service for SLI throughout Ireland, via one national numberand email (text and video 22 email)• Managing and running an efficient payment collection process for SLI services5. Quality and complaints• Monitoring and evaluating user satisfaction of the booking and interpretationservice, and the interpreter experience• Setting standards and ensuring a quality SLI service is provided• Establishing and running an effective complaints procedure7.3.4 Governance and staffing of the Irish Sign LanguageInterpretation ServiceThe Irish Sign Language Interpretation Service should be established as a standalone legal entity, with its own governance arrangements including anindependent Board and its own management and staff.There are a number of options as to how this new entity could be established:A.Comhairle could issue a tender requesting proposals from organisationsinterested in establishing the Irish Sign Language Interpretation Service. Thetender process would therefore be an open competition, with all responsesevaluated against set criteria and the successful organisation being awarded thecontract, in line with public procurement procedures.B. The Irish Sign Language Interpretation Service could be set up as a privatelimited company.C.Comhairle could facilitate the establishment of the Irish Sign LanguageInterpretation Service as a company limited by guarantee with charitable status.Over the last number of years, Comhairle has successfully established a numberof new services through setting up a limited company with charitable status, i.e.via option C. This is a model that has been tested and proved successful. Forexample, the Citizens Information Centres, and the Citizens Information PhoneService have successfully been established as limited companies with charitablestatus.22 Video email is facilitated by downloadable software that enables one to send a video clip as part of an email, which the recipient can then view ontheir computer when they open the emailReview of Sign Language Interpretation Services and Service Requirements in Ireland • page 123
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RESEARCH SERIESSEPTEMBER 2006Review
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4.8 Theme 6: Accreditation and a fo
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PrefaceAs proposed in the Outline S
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Key players involved in SLI service
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Interpreter staffing and skillsIt i
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INTERNATIONAL BEST PRACTICEThe rese
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appears to be growing in popularity
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• Personalised service - A person
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• The establishment of a new enti
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• Further development of the Iris
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• Estimated cost in year 1 is €
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1.3 REVIEW OBJECTIVES and SCOPE1.3.
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2 Review Methodology2.1 APPROACHFig
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Interviews and discussions• Inter
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3 Overview of CurrentSign LanguageI
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Table 3.1. Persons aged 15 to 64, w
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3.2 POLICY AND LEGISLATION3.2.1 Int
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Sustaining Progress, Social Partner
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According to the Education Act 1998
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3.4 KEY PLAYERS INVOLVED IN SLI SER
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upholding the status of Irish Sign
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3. A Deaf user or service provider
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3.5.3 Main reasons for accessing se
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InternetThe internet and email have
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As shown in the table above, there
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Figure 3.10. Total number of interp
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The first cohort of students on the
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Looking at the summary financial an
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3.7.2 Overall client spend on sign
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The public sector service providers
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4.3 THEME 1:THE NEED FOR SIGN LANGU
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subject for both Deaf and hearing s
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4.5 THEME 3:ACCESS TO SLI SERVICES
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4.6 THEME 4:THE QUALITY OF SLI AND
Page 72 and 73: primary client of the interpreter.
Page 74 and 75: 4.8.1 The impact of the absence of
Page 76 and 77: 4.9.3 What is neededFunding is need
Page 78 and 79: 4.10.3 A quality service on the gro
Page 80 and 81: Table 5.1. Key statistics on SLI se
Page 82 and 83: The research has considered mainstr
Page 84 and 85: Summary• Other than where the par
Page 86 and 87: 5.2.1 Linguistic approachIn all of
Page 88 and 89: Interpreting services are also prov
Page 90 and 91: 5.3.1 Population distributionMost o
Page 92 and 93: 5.3.3 Responsibility for booking in
Page 94 and 95: 5.3.4 Sign language interpretersSal
Page 96 and 97: The use of videophones and webcams
Page 98 and 99: • It provides a flexible solution
Page 100 and 101: 5.5 QUALITY OF SLI SERVICES DEFINED
Page 102 and 103: 5.5.2 Interpreter training courses
Page 104 and 105: Pressure for the registration and r
Page 106 and 107: Proposal (which has been agreed wit
Page 108 and 109: • In most of the countries includ
Page 110 and 111: Table 5.6. Overview of key strength
Page 112 and 113: 6 Summary ofKey Findings6.1 INTRODU
Page 114 and 115: 6.3 KEY AREAS FOR IMPROVEMENT IN TH
Page 116 and 117: 7 Recommended FutureModel for Deliv
Page 118 and 119: 7.2 RECOMMENDED FUTURE SLI SERVICE
Page 120 and 121: Table 7.2. Key areas for improvemen
Page 124 and 125: There are substantial risks associa
Page 126 and 127: Requirements:• Excellent project
Page 128 and 129: 7.3.9 ComplaintsThe Irish Sign Lang
Page 130 and 131: number of Deaf clubs. The videophon
Page 132 and 133: 7.6 OTHER RECOMMENDATIONS TO SUPPOR
Page 134 and 135: Accreditation should be linked to t
Page 136 and 137: videophone technology, piloted in t
Page 138 and 139: It is assumed that the rollout of t
Page 140 and 141: Appendix 1: Bibliographyand Referen
Page 142 and 143: www.bris.ac.uk/deaf - Bristol Centr
Page 144 and 145: SASLISLAISLISLIANZSMSTCDVCOThe Scot
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