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3. A Deaf user or service provider (public or private) approaches the interpreterdirectly, arrangements are made directly between the two parties and nobooking agency is involved. All subsequent administration and communicationis handled by the interpreter. This pathway is the least common, given that theindividual interpreter has to manage all of the administration, including billing.Figure 3.3 Processes used for accessing sign language interpretationservicesAgency e.g.Irish Sign LinkKey:Pathway 1Pathway 2Pathway 3InterpreterUserSource: Based on information provided by Irish Sign Link, August 20053.5.2 Main users of sign language interpretation servicesThe users of interpretation services include Deaf people, State and Semi-Stateorganisations, and large and small organisations (public and private, for profit andnot-for-profit). There is no definitive information in relation to who are the mainusers of sign language interpretation services. However, one way to gauge themain users of sign language interpretation services in Ireland is to look at the clientbase and client expenditure of Irish Sign Link. In 2005, Irish Sign Link's client basetotalled 682 (comprised of individuals and organisations).In figures 3.4 below, the client base of Irish Sign Link has been grouped bysector. Commercial sector here refers to businesses, banks, broadcasters etc.Personal sector refers to individual Deaf people who are clients of Irish Sign Link.Education sector refers to all educational institutions, with the vast majority in thiscategory being third level institutions. The health category refers to hospitals,health boards etc. The public sector refers to Government departments, thecourts etc; Voluntary category refers to all voluntary organisations, including Deafcommunity representative organisations. The 'other' category is mostly comprisedof political parties.Figure 3.4 Total number of Irish Sign Link clients broken down bysector 2005Number of Clients13912179OtherVoluntary SectorPublic Sector120Source: Irish Sign Link Client List, August 20058112229HealthEducationPersonalCommercialpage 46 • Review of Sign Language Interpretation Services and Service Requirements in Ireland
In reviewing the above information, it must be borne in mind that figure 3.4 relatesto actual client numbers, not number of bookings. Therefore, the commercialsector may appear inflated as there could be a number of commercialorganisations which only booked interpretation services once or twice, whereas alarge educational institution will only be counted as one customer, however, maybook interpretation services hundreds of times.The pie charts in figure 3.5 highlight the case in point, and it is evident that inrelation to client spend, as opposed to client numbers, educational institutions aremost significant.The top ten clients generally account for over a third of the value of all feesinvoiced by Irish Sign Link. In 2003, the top ten clients accounted forapproximately 39% of all Irish Sign Link's fee income; in 2004 they accounted for33% and in 2005 (until August) they accounted for 44%. This indicates that there isa relatively small core client base that frequently uses the Irish Sign Link service.From figure 3.5 below, it is evident that the education sector is one of the mainusers of sign language interpretation services provided by Irish Sign Link. Thevoluntary and public sectors, are also significant customers of Irish Sign Link.The main service users from the education sector are third level institutions,including Trinity College Dublin, Dublin City University, Dublin Institute ofTechnology, Roslyn Park College, the National Learning Network and BrayInstitute of Further Education. The services provided cover activities such asattendance at lecturers, tutorials, seminars and examinations.Figure 3.5 Top ten Irish Sign Link clients by expenditure (€) 2003-2005 132003 2004 200518,16319,05213,22216,57313,6354,78292,225104,87693,420EducationVoluntary SectorPublic SectorSource: Information provided by Irish Sign Link, August 200513 Note: This chart shows the total expenditure of Irish Sign Link's top ten customers on Irish Sign Link services; it is based on invoices issued to themby Irish Sign Link for sign language interpretation services accessed through Irish Sign Link. It does not include other expenditure by suchorganisations on interpretation services, not accessed through Irish Sign Link.Review of Sign Language Interpretation Services and Service Requirements in Ireland • page 47
Page 1: RESEARCH SERIESSEPTEMBER 2006Review
Page 4: 4.8 Theme 6: Accreditation and a fo
Page 7: PrefaceAs proposed in the Outline S
Page 10 and 11: Key players involved in SLI service
Page 12 and 13: Interpreter staffing and skillsIt i
Page 14 and 15: INTERNATIONAL BEST PRACTICEThe rese
Page 16 and 17: appears to be growing in popularity
Page 18 and 19: • Personalised service - A person
Page 20 and 21: • The establishment of a new enti
Page 22 and 23: • Further development of the Iris
Page 24 and 25: • Estimated cost in year 1 is €
Page 26 and 27: 1.3 REVIEW OBJECTIVES and SCOPE1.3.
Page 28 and 29: 2 Review Methodology2.1 APPROACHFig
Page 30 and 31: Interviews and discussions• Inter
Page 32 and 33: 3 Overview of CurrentSign LanguageI
Page 34 and 35: Table 3.1. Persons aged 15 to 64, w
Page 36 and 37: 3.2 POLICY AND LEGISLATION3.2.1 Int
Page 38 and 39: Sustaining Progress, Social Partner
Page 40 and 41: According to the Education Act 1998
Page 42 and 43: 3.4 KEY PLAYERS INVOLVED IN SLI SER
Page 44 and 45: upholding the status of Irish Sign
Page 48 and 49: 3.5.3 Main reasons for accessing se
Page 50 and 51: InternetThe internet and email have
Page 52 and 53: As shown in the table above, there
Page 54 and 55: Figure 3.10. Total number of interp
Page 56 and 57: The first cohort of students on the
Page 58 and 59: Looking at the summary financial an
Page 60 and 61: 3.7.2 Overall client spend on sign
Page 62 and 63: The public sector service providers
Page 64 and 65: 4.3 THEME 1:THE NEED FOR SIGN LANGU
Page 66 and 67: subject for both Deaf and hearing s
Page 68 and 69: 4.5 THEME 3:ACCESS TO SLI SERVICES
Page 70 and 71: 4.6 THEME 4:THE QUALITY OF SLI AND
Page 72 and 73: primary client of the interpreter.
Page 74 and 75: 4.8.1 The impact of the absence of
Page 76 and 77: 4.9.3 What is neededFunding is need
Page 78 and 79: 4.10.3 A quality service on the gro
Page 80 and 81: Table 5.1. Key statistics on SLI se
Page 82 and 83: The research has considered mainstr
Page 84 and 85: Summary• Other than where the par
Page 86 and 87: 5.2.1 Linguistic approachIn all of
Page 88 and 89: Interpreting services are also prov
Page 90 and 91: 5.3.1 Population distributionMost o
Page 92 and 93: 5.3.3 Responsibility for booking in
Page 94 and 95: 5.3.4 Sign language interpretersSal
Page 96 and 97:
The use of videophones and webcams
Page 98 and 99:
• It provides a flexible solution
Page 100 and 101:
5.5 QUALITY OF SLI SERVICES DEFINED
Page 102 and 103:
5.5.2 Interpreter training courses
Page 104 and 105:
Pressure for the registration and r
Page 106 and 107:
Proposal (which has been agreed wit
Page 108 and 109:
• In most of the countries includ
Page 110 and 111:
Table 5.6. Overview of key strength
Page 112 and 113:
6 Summary ofKey Findings6.1 INTRODU
Page 114 and 115:
6.3 KEY AREAS FOR IMPROVEMENT IN TH
Page 116 and 117:
7 Recommended FutureModel for Deliv
Page 118 and 119:
7.2 RECOMMENDED FUTURE SLI SERVICE
Page 120 and 121:
Table 7.2. Key areas for improvemen
Page 122 and 123:
7.3.2 Comhairle - oversight of SLI
Page 124 and 125:
There are substantial risks associa
Page 126 and 127:
Requirements:• Excellent project
Page 128 and 129:
7.3.9 ComplaintsThe Irish Sign Lang
Page 130 and 131:
number of Deaf clubs. The videophon
Page 132 and 133:
7.6 OTHER RECOMMENDATIONS TO SUPPOR
Page 134 and 135:
Accreditation should be linked to t
Page 136 and 137:
videophone technology, piloted in t
Page 138 and 139:
It is assumed that the rollout of t
Page 140 and 141:
Appendix 1: Bibliographyand Referen
Page 142 and 143:
www.bris.ac.uk/deaf - Bristol Centr
Page 144 and 145:
SASLISLAISLISLIANZSMSTCDVCOThe Scot
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