Review of Sign Language Interpretation Services and Service ...

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There are substantial risks associated with options A and B. Most notably, inrelation to option A, there is the risk that no suitable provider would emerge formthe tendering process; in relation to option B, there are risks associated withinvesting significant public funds into a private company, over which the Statewould have limited control.Given that there are similarities between the nature of SLI services and theinformation services provided by Comhairle, it is recommended that the model ofsetting up the entity as a company limited by guarantee with charitablestatus (i.e. option C) should be adopted for the SLI service.The Board of the Irish Sign Language Interpretation Service should have anappropriate mix of skills and expertise, including, for example, people with abackground in finance, law, customer service, public sector and services to theDeaf community. All Board members should act in the best interests of the IrishSign Language Interpretation Service, and should not sit on the Board in arepresentative capacity for any constituency.The Irish Sign Language Interpretation Service would require a small team ofdedicated staff comprising of a full time Manager, Finance Officer,Administrative/Booking Officer and a Project Manager (who would be part timein phase one). The role and requirements of each of these positions are outlinedas follows:ManagerRole:• Developing and managing the Irish Sign Language Interpretation Service• Setting standards and ensuring a quality service• Promoting the Irish Sign Language Interpretation Service• Contributing to national strategy and policy development• Overseeing the piloting, development and roll out of a technology-enabledremote interpreting service• Managing finances and funding• Liaising and managing relationships with stakeholders• Designing and agreeing service level agreements with interpreters and/orrepresentative organisations• Developing and managing an effective complaints procedure• Accountable to the Board of the Irish Sign Language Interpretation ServiceRequirements:• Experience in managing and developing a service organisation• Understanding of SLI services• Excellent communication and interpersonal skillspage 124 • Review of Sign Language Interpretation Services and Service Requirements in Ireland
Finance OfficerRole:• Financial administration• Managing cash flow• Addressing bad debts• Producing accounts to be reviewed by auditors and the Irish Sign LanguageInterpretation Service Board, and Comhairle as appropriate• Information management and activity reportingRequirements:• Experience in information management and book keeping• Significant experience in financial administration• Excellent communication and interpersonal skillsAdministrative/Booking OfficerRole:• Booking interpreters for assignments• Responding to all booking enquiries• Administering service level agreements with interpreters• Liaising daily with interpreters and service users• Maintaining a database of interpreters• Liaising with external technical support in relation to development andmaintenance of the website, and booking system• Promoting the serviceRequirements:• Excellent administration skills• Experience of working in customer service and administrative roles• Excellent communication and interpersonal skillsProject ManagerIn phase one, it is envisaged that there would be a half-time role for a projectmanager to manage the development of technology-enabled remote interpretingservices. This role may increase to a full time position in phase two. However, theprecise staffing requirement of phase two will need to be reviewed in light of theoutcomes of phase one.Role:• Planning and managing the development of technology-enabled remoteinterpreting services• Overseeing pilots of new technology• Liaising with other SLI service providers• Contributing to the training of interpreters and service users, in the use of thenew technology• Promoting the new remote interpreting serviceReview of Sign Language Interpretation Services and Service Requirements in Ireland • page 125
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RESEARCH SERIESSEPTEMBER 2006Review
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4.8 Theme 6: Accreditation and a fo
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PrefaceAs proposed in the Outline S
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Key players involved in SLI service
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Interpreter staffing and skillsIt i
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INTERNATIONAL BEST PRACTICEThe rese
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appears to be growing in popularity
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• Personalised service - A person
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• The establishment of a new enti
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• Further development of the Iris
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• Estimated cost in year 1 is €
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1.3 REVIEW OBJECTIVES and SCOPE1.3.
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2 Review Methodology2.1 APPROACHFig
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Interviews and discussions• Inter
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3 Overview of CurrentSign LanguageI
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Table 3.1. Persons aged 15 to 64, w
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3.2 POLICY AND LEGISLATION3.2.1 Int
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Sustaining Progress, Social Partner
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According to the Education Act 1998
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3.4 KEY PLAYERS INVOLVED IN SLI SER
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upholding the status of Irish Sign
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3. A Deaf user or service provider
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3.5.3 Main reasons for accessing se
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InternetThe internet and email have
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As shown in the table above, there
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Figure 3.10. Total number of interp
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The first cohort of students on the
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Looking at the summary financial an
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3.7.2 Overall client spend on sign
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The public sector service providers
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4.3 THEME 1:THE NEED FOR SIGN LANGU
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subject for both Deaf and hearing s
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4.5 THEME 3:ACCESS TO SLI SERVICES
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4.6 THEME 4:THE QUALITY OF SLI AND
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primary client of the interpreter.
Page 74 and 75: 4.8.1 The impact of the absence of
Page 76 and 77: 4.9.3 What is neededFunding is need
Page 78 and 79: 4.10.3 A quality service on the gro
Page 80 and 81: Table 5.1. Key statistics on SLI se
Page 82 and 83: The research has considered mainstr
Page 84 and 85: Summary• Other than where the par
Page 86 and 87: 5.2.1 Linguistic approachIn all of
Page 88 and 89: Interpreting services are also prov
Page 90 and 91: 5.3.1 Population distributionMost o
Page 92 and 93: 5.3.3 Responsibility for booking in
Page 94 and 95: 5.3.4 Sign language interpretersSal
Page 96 and 97: The use of videophones and webcams
Page 98 and 99: • It provides a flexible solution
Page 100 and 101: 5.5 QUALITY OF SLI SERVICES DEFINED
Page 102 and 103: 5.5.2 Interpreter training courses
Page 104 and 105: Pressure for the registration and r
Page 106 and 107: Proposal (which has been agreed wit
Page 108 and 109: • In most of the countries includ
Page 110 and 111: Table 5.6. Overview of key strength
Page 112 and 113: 6 Summary ofKey Findings6.1 INTRODU
Page 114 and 115: 6.3 KEY AREAS FOR IMPROVEMENT IN TH
Page 116 and 117: 7 Recommended FutureModel for Deliv
Page 118 and 119: 7.2 RECOMMENDED FUTURE SLI SERVICE
Page 120 and 121: Table 7.2. Key areas for improvemen
Page 122 and 123: 7.3.2 Comhairle - oversight of SLI
Page 126 and 127: Requirements:• Excellent project
Page 128 and 129: 7.3.9 ComplaintsThe Irish Sign Lang
Page 130 and 131: number of Deaf clubs. The videophon
Page 132 and 133: 7.6 OTHER RECOMMENDATIONS TO SUPPOR
Page 134 and 135: Accreditation should be linked to t
Page 136 and 137: videophone technology, piloted in t
Page 138 and 139: It is assumed that the rollout of t
Page 140 and 141: Appendix 1: Bibliographyand Referen
Page 142 and 143: www.bris.ac.uk/deaf - Bristol Centr
Page 144 and 145: SASLISLAISLISLIANZSMSTCDVCOThe Scot
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