Review of Sign Language Interpretation Services and Service ...

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• Personalised service - A person booking SLI services can often choose a specificinterpreter• Formal education and training of interpreters with the establishment of the Centrefor Deaf Studies at TCDKey areas for improvement in the current SLI service in Ireland• Inadequate funding arrangements for the provision of SLI services• Lack of effective governance and leadership of SLI services• No formal appeals and complaints procedures; no sanctions for poor service• No formal provision for emergency interpreting• No formal accreditation/regulation of interpreters• Lack of awareness and clarity in relation to what Deaf people are eligible forRECOMMENDED FUTURE MODEL FOR DELIVERING SIGNLANGUAGE INTERPRETATION SERVICESThe fundamental aim of the future service model is to enable the State toeffectively deliver on its responsibility to make public services accessible tothe Deaf community, through the provision of Sign Language Interpretationservices.It is recommended that a two phased approach to the future development of SLIservices in Ireland be implemented over the next six years:Phase 1 - Establish a new entity (entitled Irish Sign Language InterpretationService for the purposes of this report) to develop and deliver SLIservices, and commence piloting of remote interpreting (years 1-3)Phase 2 - Develop and rollout remote interpreting services (years 4-6)The two phased approach should enable significant changes to be implemented inSLI services, whilst allowing time for adjustment and planning. It should supportthe continued development of SLI services over the next six years, whilstintroducing changes which would significantly improve service quality and accessby all stakeholders.The timescale recommended for the implementation of the two phased approachis indicative. It is estimated that the entire change process should be completedwithin six years of commencement.Priority areas for implementation should be identified for both phases, with theseareas being implemented as soon as possible. Development of SLI services shouldbe ongoing after the six year timeframe outlined for phases one and two, and itshould be the responsibility of the Irish Sign Language Interpretation Service tosee that the service continues to develop and evolve to meet stakeholders' needs.A detailed description of the recommended future model for delivering SLIservices in Ireland is outlined in Chapter 7. The current section provides a highlevel summary.page 18 • Review of Sign Language Interpretation Services and Service Requirements in Ireland
Overview of the two phased approachComhairleIrish Sign Language Interpretation ServiceRole: Development and delivery of quality SLI services in IrelandKey Phase 1 functions would include:• Leading the development of SLI services• Leading the establishment andmanagement of a central booking service• Website - with booking via email• Repository of relevant managementinformation on SLI services• Promoting SLI services• Contributing to policy etc.• Quality assurance• Technology assessmentand pilot(s)Additional functions in Phase 2 would include:• Overseeing the rollout of a remote interpreting service including promotingthe service amongst the Deaf community and public service users• Ensuring provision is made for training Deaf people, public service usersand interpreters in the use of the new technologyCentral booking serviceRole: Deliver a quality SLI booking serviceKey Phase 1 functions would include:• Comprehensive database of interpreters• Vetting of interpreters• Booking of interpreters (by phone, videophone, email etc.)• Some interpreters contracted/employed by the service to support accessto public services in areas currently poorly serviced by SLI interpretersAdditional Phase 2 functions would include:• Developing and running an effective remote interpreting service withaccess points for Deaf people and interpreters• Access to interpreters, during extended hours, via the remoteinterpreting service• A number of interpreters employed/contractedCollaborative Advisory RelationshipsSLI Advisory GroupIncluding for example,stakeholders from theDeaf community,representativeorganisations, advocacygroups, public serviceusers of SLI services,SLI service providers,interpreter association,international experts• Comhairle having a number of high level responsibilities in overseeing SLI services inIreland, including:– Setting the strategic direction for SLI services in Ireland– Quality assurance - overseeing the development of an effective, qualityservice for SLI– Development funding for SLI services in Ireland - ensuring public money isefficiently deployedReview of Sign Language Interpretation Services and Service Requirements in Ireland • page 19
Page 1: RESEARCH SERIESSEPTEMBER 2006Review
Page 4: 4.8 Theme 6: Accreditation and a fo
Page 7: PrefaceAs proposed in the Outline S
Page 10 and 11: Key players involved in SLI service
Page 12 and 13: Interpreter staffing and skillsIt i
Page 14 and 15: INTERNATIONAL BEST PRACTICEThe rese
Page 16 and 17: appears to be growing in popularity
Page 20 and 21: • The establishment of a new enti
Page 22 and 23: • Further development of the Iris
Page 24 and 25: • Estimated cost in year 1 is €
Page 26 and 27: 1.3 REVIEW OBJECTIVES and SCOPE1.3.
Page 28 and 29: 2 Review Methodology2.1 APPROACHFig
Page 30 and 31: Interviews and discussions• Inter
Page 32 and 33: 3 Overview of CurrentSign LanguageI
Page 34 and 35: Table 3.1. Persons aged 15 to 64, w
Page 36 and 37: 3.2 POLICY AND LEGISLATION3.2.1 Int
Page 38 and 39: Sustaining Progress, Social Partner
Page 40 and 41: According to the Education Act 1998
Page 42 and 43: 3.4 KEY PLAYERS INVOLVED IN SLI SER
Page 44 and 45: upholding the status of Irish Sign
Page 46 and 47: 3. A Deaf user or service provider
Page 48 and 49: 3.5.3 Main reasons for accessing se
Page 50 and 51: InternetThe internet and email have
Page 52 and 53: As shown in the table above, there
Page 54 and 55: Figure 3.10. Total number of interp
Page 56 and 57: The first cohort of students on the
Page 58 and 59: Looking at the summary financial an
Page 60 and 61: 3.7.2 Overall client spend on sign
Page 62 and 63: The public sector service providers
Page 64 and 65: 4.3 THEME 1:THE NEED FOR SIGN LANGU
Page 66 and 67: subject for both Deaf and hearing s
Page 68 and 69:
4.5 THEME 3:ACCESS TO SLI SERVICES
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4.6 THEME 4:THE QUALITY OF SLI AND
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primary client of the interpreter.
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4.8.1 The impact of the absence of
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4.9.3 What is neededFunding is need
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4.10.3 A quality service on the gro
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Table 5.1. Key statistics on SLI se
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The research has considered mainstr
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Summary• Other than where the par
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5.2.1 Linguistic approachIn all of
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Interpreting services are also prov
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5.3.1 Population distributionMost o
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5.3.3 Responsibility for booking in
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5.3.4 Sign language interpretersSal
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The use of videophones and webcams
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• It provides a flexible solution
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5.5 QUALITY OF SLI SERVICES DEFINED
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5.5.2 Interpreter training courses
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Pressure for the registration and r
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Proposal (which has been agreed wit
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• In most of the countries includ
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Table 5.6. Overview of key strength
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6 Summary ofKey Findings6.1 INTRODU
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6.3 KEY AREAS FOR IMPROVEMENT IN TH
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7 Recommended FutureModel for Deliv
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7.2 RECOMMENDED FUTURE SLI SERVICE
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Table 7.2. Key areas for improvemen
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7.3.2 Comhairle - oversight of SLI
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There are substantial risks associa
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Requirements:• Excellent project
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7.3.9 ComplaintsThe Irish Sign Lang
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number of Deaf clubs. The videophon
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7.6 OTHER RECOMMENDATIONS TO SUPPOR
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Accreditation should be linked to t
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videophone technology, piloted in t
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It is assumed that the rollout of t
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Appendix 1: Bibliographyand Referen
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www.bris.ac.uk/deaf - Bristol Centr
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SASLISLAISLISLIANZSMSTCDVCOThe Scot
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