Review of Sign Language Interpretation Services and Service ...

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Requirements:• Excellent project management skills• Excellent communication and interpersonal skills• Appetite for adapting new technology to benefit the Deaf community in Ireland• Understanding of SLI issues7.3.5 SLI Advisory GroupTo date the development of SLI services in Ireland has been greatly enhanced bya variety of stakeholders, and in particular the representative organisations. It isacknowledged that such stakeholders will continue to have an invaluablecontribution to make to the future development of SLI services in Ireland.A SLI Advisory Group should be established consisting of the differentstakeholders involved in SLI services, including; stakeholders from the Deafcommunity, representative organisations, public service users of SLI services, SLIservice providers, interpreter associations and international experts. Thechairperson or manager of the Irish Sign Language Interpretation Service shouldattend meetings of the Advisory Group.The Advisory Group would act as a sounding board for the Irish Sign LanguageInterpretation Service and Comhairle. Stakeholders would be involved in anadvisory capacity (for example, in policy input and service development), butwould not have decision making authority.The Advisory Group should meet twice annually. A chair should be appointed byComhairle. It is recommended that during phase one, a senior manager fromComhairle should chair the group.Figure 7.4. Relationship between the SLI Advisory Group, Comhairle andthe Irish Sign Language Interpretation ServiceComhairleIrish Sign Language Interpretation ServiceIndependent BoardTeam•Manager•Finance Officer•Administrative/Booking Officer•Project Manager (part time)CollaborativeAdvisoryRelationshipsSLI Advisory GroupIncluding for example,stakeholders from theDeaf community,representativeorganisations, advocacygroups, public serviceusers of SLI services, SLIservice providers,interpreter association,international expertspage 126 • Review of Sign Language Interpretation Services and Service Requirements in Ireland
7.3.6 technology-enabled remote interpretingA key element of phase one would involve exploring, and beginning to exploit, theopportunities provided by new technologies to support the delivery of SLI services.During this phase, technology for SLI services in Ireland should be assessed, a decisionmade on what technology should be rolled out in phase two, relevant implementationplanned and co-ordinated and pilots commenced. This technology should facilitateremote interpreting services and may include, for example, delivery of the interpretingservice via the use of videophones or web cams.In light of technological developments in relation to SLI services internationally, it isenvisaged that videophones should play a key role in the establishment of remoteinterpreting services in Ireland. During phase one, videophone technology shouldbegin to be piloted in certain areas and a number of remote interpreting access pointsset up, with appropriate communication and promotion of its use, in addition to otherforms of technology that are deemed appropriate.Interpreters should receive training in the use of any new technology which isimplemented and begin to utilise it as part of their normal working day. In addition,service users should be given the opportunity to receive training in new technology.During phase one, the Irish Sign Language Interpretation Service should design, set upand maintain a comprehensive website. The website could include information onservices, rates, guidelines on how to work with an interpreter, information onemergency interpreting and social interpreting, information on schemes/entitlementswhich Deaf people are eligible for, links to other useful sites, etc.The website could also have information on interpreters who work through the centralbooking service; for example, a picture of the interpreter, their name, accreditationstatus, information on their skills and experience, where they work from, hours ofwork, the main locations they work in. This would enable service users to identify aspecific interpreter or to find out some more information about their interpreter.7.3.7 Interpreter employment statusIn phase one, most interpreters are likely to continue to work on a freelance basis.However, formal service level agreements or contracts should be establishedbetween the Irish Sign Language Interpretation Service and the interpreter. Thisshould enable more effective resource planning and would benefit all parties.7.3.8 FundingUnder current legislation, all public service providers are obliged to make fundingavailable for SLI services for Deaf people seeking to access their services.During phase one, significant Government funding should go to the Irish SignLanguage Interpretation Service to enable it to develop - it is important to recognisethat this is a new development and it will need to be adequately funded, (SeeChapter 8 for funding requirements).A significant proportion of funding should also go towards the piloting of newtechnology in phase one, in order to set the foundation for the technology-enabledremote interpreting service which should be further developed in phase two.Review of Sign Language Interpretation Services and Service Requirements in Ireland • page 127
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RESEARCH SERIESSEPTEMBER 2006Review
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4.8 Theme 6: Accreditation and a fo
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PrefaceAs proposed in the Outline S
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Key players involved in SLI service
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Interpreter staffing and skillsIt i
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INTERNATIONAL BEST PRACTICEThe rese
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appears to be growing in popularity
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• Personalised service - A person
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• The establishment of a new enti
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• Further development of the Iris
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• Estimated cost in year 1 is €
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1.3 REVIEW OBJECTIVES and SCOPE1.3.
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2 Review Methodology2.1 APPROACHFig
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Interviews and discussions• Inter
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3 Overview of CurrentSign LanguageI
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Table 3.1. Persons aged 15 to 64, w
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3.2 POLICY AND LEGISLATION3.2.1 Int
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Sustaining Progress, Social Partner
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According to the Education Act 1998
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3.4 KEY PLAYERS INVOLVED IN SLI SER
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upholding the status of Irish Sign
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3. A Deaf user or service provider
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3.5.3 Main reasons for accessing se
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InternetThe internet and email have
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As shown in the table above, there
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Figure 3.10. Total number of interp
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The first cohort of students on the
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Looking at the summary financial an
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3.7.2 Overall client spend on sign
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The public sector service providers
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4.3 THEME 1:THE NEED FOR SIGN LANGU
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subject for both Deaf and hearing s
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4.5 THEME 3:ACCESS TO SLI SERVICES
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4.6 THEME 4:THE QUALITY OF SLI AND
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primary client of the interpreter.
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4.8.1 The impact of the absence of
Page 76 and 77: 4.9.3 What is neededFunding is need
Page 78 and 79: 4.10.3 A quality service on the gro
Page 80 and 81: Table 5.1. Key statistics on SLI se
Page 82 and 83: The research has considered mainstr
Page 84 and 85: Summary• Other than where the par
Page 86 and 87: 5.2.1 Linguistic approachIn all of
Page 88 and 89: Interpreting services are also prov
Page 90 and 91: 5.3.1 Population distributionMost o
Page 92 and 93: 5.3.3 Responsibility for booking in
Page 94 and 95: 5.3.4 Sign language interpretersSal
Page 96 and 97: The use of videophones and webcams
Page 98 and 99: • It provides a flexible solution
Page 100 and 101: 5.5 QUALITY OF SLI SERVICES DEFINED
Page 102 and 103: 5.5.2 Interpreter training courses
Page 104 and 105: Pressure for the registration and r
Page 106 and 107: Proposal (which has been agreed wit
Page 108 and 109: • In most of the countries includ
Page 110 and 111: Table 5.6. Overview of key strength
Page 112 and 113: 6 Summary ofKey Findings6.1 INTRODU
Page 114 and 115: 6.3 KEY AREAS FOR IMPROVEMENT IN TH
Page 116 and 117: 7 Recommended FutureModel for Deliv
Page 118 and 119: 7.2 RECOMMENDED FUTURE SLI SERVICE
Page 120 and 121: Table 7.2. Key areas for improvemen
Page 122 and 123: 7.3.2 Comhairle - oversight of SLI
Page 124 and 125: There are substantial risks associa
Page 128 and 129: 7.3.9 ComplaintsThe Irish Sign Lang
Page 130 and 131: number of Deaf clubs. The videophon
Page 132 and 133: 7.6 OTHER RECOMMENDATIONS TO SUPPOR
Page 134 and 135: Accreditation should be linked to t
Page 136 and 137: videophone technology, piloted in t
Page 138 and 139: It is assumed that the rollout of t
Page 140 and 141: Appendix 1: Bibliographyand Referen
Page 142 and 143: www.bris.ac.uk/deaf - Bristol Centr
Page 144 and 145: SASLISLAISLISLIANZSMSTCDVCOThe Scot
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