Agenda and Papers - University of Edinburgh

The University of Edinburgh
Senate Quality Assurance Committee – 25 May 2011
DRAFT Student Support Service
Annual Quality Assurance (QA) Report
The new reporting template for the Student Support Service (Service) report is set out below.
This will enhance the consistency of information from the Services and give a basis for
comparative data. All Services will submit an Annual (QA) Report in the first year of
SSSQAF operation. From consideration of those reports it will be possible to confirm their
review categories.
Service Title
Academic Year
Evaluate your support service in relation to each of the categories below. For each of the
following sections please provide an overview and update on the key activities/developments
in the year under review. Additional material (in the form of statistical reports) can be
provided as an appendix to the report. Links to relevant urls can be provided within the form.
1. Student support opportunities
1.1 Key features of the service provision – including the distinctiveness of
provision, currency, and relevance to the student population.
1.2 Key features of the service users - including any notable characteristics of the
student profile and implications for the effective management of the student
experience, and future discernible trends. Ability of the service to meet current and
likely future demands for its provision. Provide an overview of usage statistics over
the last three years, including break-down by University units and key
demographic characteristics.
1.2a Key features of partnerships – including the relationship with Colleges and
Schools and external stakeholders and the impact of other Student Support
Services on planning, activities and execution of service.
1.3 Evaluation of the service provided and any issues arising – including
feedback from users and, where appropriate, non-users. Feedback from other
stakeholders
1.4 Extent to which the support service is inclusive of/accessible to all students
- including location, on- and off-campus access, equality and diversity issues,
access for students with disabilities and other categories as appropriate.
1.5 Extent to which the Support Service supports and develops its staff to
enhance its effectiveness – including development of full-time staff and parttime
staff, mentoring and support for volunteers and support provided for
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