Agenda and Papers - University of Edinburgh

2. Quality and Standards
2.1 Approach to setting and maintaining standards – including standards used and
how they are derived – internally or externally. Key Performance Indicators, service
level agreements etc.
2.2 Use of external reference points – to what extent does the Support Service
benchmark its provision and standards against other services or external bodies?
Is there a national standard? How does the Support Service compare? Include an
update on any external reviews undertaken in the year of reporting.
2.3 Approach to monitoring and quality assurance – including the effectiveness of
its quality assurance model interaction with external professional and accrediting
bodies. How are recommendations monitored and progressed? How is the
interaction between the Student Support Service and accrediting body managed?
Consideration of how monitoring and quality assurance arrangements take account
of all students, including those on and off campus and particular groups of
students, including users and non-users.
3. Enhancement and sharing of good practice
3.1 Extent to which the student Support Service takes deliberate steps to
manage quality enhancement – including quality enhancement strategies,
articulation with University strategies.
3.3 Overview of good practice for dissemination – including learning from annual
monitoring, mechanisms in place for promoting good practice and dissemination.
4. Issues and themes specific to the Student Support Service
Outline issues and themes specific to the Student Support Service which
have not been addressed in the previous sections.
5. Forward Look
Based on the analysis in the report, identify key priorities for the coming year