Training Institutes 2012 - National Technical Assistance Center for ...

• Quality improvement processes including the quality improvement continuum, what the dashboard is telling you, and
how to create meaningful action plans that address the root cause of an issue
Participants will have an opportunity to engage in dialogue as well as interactive activities. The faculty team will offer
the perspectives of a county commissioner of mental health, a clinical supervisor, a director of research and evaluation,
and a quality improvement specialist.
MODERATOR/PRESENTER: Heidi Milch, L.M.S.W., Executive Director, Community Connections of New York,
Buffalo, NY
Brian Pagkos, Ph.D., L.M.S.W., Director of Research and Evaluation, Community Connections of New York, Buffalo, NY
Marie Sly, Coordinator, Children & Youth Services Integration, Erie County Department of Mental Health, Buffalo, NY
Sarah Taylor, Director of Care Coordination, New Directions Youth and Family Services, Amherst, NY
RESOURCE PERSON: Philip Endress, M.A., Commissioner, Erie County Department of Mental Health, Buffalo, NY
INSTITUTE #15 1:30 PM THURSDAY • 8:30 AM SATURDAY • OSCEOLA 3-4
How to Improve the Outcomes of Evidence-Based Treatments Using the Contextualized
Feedback System
OBJECTIVES—Participants will learn:
1. How to improve the quality and effectiveness of their services for youth and families
2. To integrate client and caregiver feedback into specific treatment decisions
3. To describe how to implement and maintain the Contextualized Feedback System (CFS) in child, youth, and adult
mental health services
4. How to integrate clinically relevant measures of treatment progress and outcome into the everyday operation of a
service delivery system in multiple service settings
5. To describe how CFS can enhance the outcomes of other evidence-based treatments, specifically with Functional
Family Therapy
6. To examine implementation issues and barriers in changing organizations and clinician behavior and suggested
strategies for overcoming these problems
This Institute will focus how service providers for youth with behavioral and emotional problems can improve clinical
outcomes, better integrate specific services into complex service systems, and provide methods for relevant and feasible
local evaluation using Contextualized Feedback Systems (CFS tm ). CFS is a quality improvement tool that assists clinicians
and supervisors in assessing change as a client progresses in treatment. It is a web-based measurement system that
integrates real-time clinical feedback on treatment progress and process as reported by the clinician, client, and other
respondents (e.g., caregivers). CFS is designed to assist in organizational change by sustaining a continuous learning
environment, and encouraging and facilitating the appropriate use of empirically supported mental health interventions.
CFS is now in its third version and is being used in multiple agencies across different disciplines and settings. The
effectiveness of CFS to improve client outcomes has been demonstrated in a randomized experiment conducted in 28 sites.
Faculty will also highlight an innovation combining CFS with implementation of another evidence-based treatment. By
systematically monitoring the process and outcomes of mental health practices in community-based settings, CFS
provides an approach to continuous quality improvement. Functional Family Therapy will be presented as an example of
how CFS can improve outcomes with evidence-based practices.
Specific topics to be covered include:
• How the use of CFS can improve client outcomes and clinician productivity
• Use of clinically relevant progress measures in various treatment settings
• How the CFS provides a “voice” for youth and caregivers in documenting their perceptions of treatment
progress and process
• How the CFS can provide a tool for clinicians and supervisors to obtain feedback to inform the provision
of mental health services
Training Institutes 2012
INSTITUTES
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