Training Institutes 2012 - National Technical Assistance Center for ...

WORKSHOP #14 3:30 PM THURSDAY • 8:30 AM SATURDAY • MIAMI 3
Continuous Quality Improvement (CQI) Methodologies to Improve Outcomes
OBJECTIVES—Participants will learn:
1. To specify the key components of a culturally competent CQI process for systems of care
2. How to incorporate youth and family “voice and choice” in CQI methods
3. How to use a CQI process to assess performance and outcomes at the system level and at the service
delivery/practice level based on specific indicators and benchmarks
4. To apply key strategies to address under-performance on CQI measures
5. How to use CQI tools (i.e., reports, definitions, site visit protocols) to measure access, capacity, caseloads, and
collaboration in wraparound teams and use results to facilitate coaching, supervision, and impact system-level
outcomes and sustainability
This workshop will focus on a CQI model that is designed to improve performance and outcomes for a system of care.
The information and strategies that will be highlighted are based on the experience of the Cuyahoga County Tapestry
System of Care (Ohio). The system of care is comprised of a partnership of parent leaders, local agencies, neighborhood
collaboratives, academic institutions, and public partners that serve multi-need youth referred from the child welfare and
juvenile systems.
The strategies to be highlighted include: 1) using local and sustainable evaluation data from a case management
software tool and external data collection to improve countywide performance, 2) how provider agencies can use CQI
processes to make changes in supervision and practice, and 3) how CQI processes can be used to improve system-level
structures and processes in systems of care.
The specific topics to be covered include:
• Brief overview of the Cuyahoga Tapestry System of Care
• Description of the CQI system, how it is implemented, and measures used in the CQI report
• Strategies used by a provider agency to improve performance based on CQI data relative to the system of care’s
required indicators of success at the practice level
• Examples and how lessons learned at the system level are changing future practices in contracting, site visits,
and benchmarking
Participants will have the opportunity to identify challenges they are facing in implementing CQI processes that provide
information for data-based decision making at the system and child and family level. Faculty and peers will provide
consultation to identify effective strategies and approaches for overcoming barriers. The faculty team will offer the
perspectives of administrators, a clinician who has provided wraparound services within the system of care, and a
researcher. A parent advocate from the Tapestry community will also be available.
MODERATOR/PRESENTER: Mark Groner, M.S.S.A., Vice President of Clinical Services & Clinical Director,
Clinical Services, Beech Brook, Cleveland, OH
Chris Stormann, Ph.D., Senior Research Associate, Begun Center for Violence Prevention Research & Education, Case
Western Reserve University, Cleveland, OH
Karen Stormann, L.S.W., Social Program Administrator, Administration, Division of Children and Family Services,
Cleveland, OH
Training Institutes 2012
WORKSHOPS
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