Training Institutes 2012 - National Technical Assistance Center for ...

INSTITUTES
INSTITUTE #30 8:30 AM FRIDAY • 1:30 PM SATURDAY • SUN D
An Information Management Strategy for Child-Serving Systems:
The Total Clinical Outcomes Management (TCOM) Approach
OBJECTIVES—Participants will learn:
1. To distinguish between the five major types of businesses including the differences between a service and a
transformational offering
2. To identify the key principles of communimetric measurement as it applies to managing a child-serving system
3. To describe three methods for tracking the outcomes of interventions
4. To describe four barriers to managing outcomes and strategies to overcome them
This Institute will focus on an effective information management strategy for systems of care—Total Clinical Outcomes
Management (TCOM). Traditionally, child-serving systems have been organized, financed, and managed as if they were
service industries. However, child-serving systems are actually comprised of transformational offerings, not services.
This workshop teaches participants how to define and manage transformational offerings using the TCOM approach,
which is a theory-driven approach to managing change processes. The underlying theory of TCOM is completely
congruent with system of care philosophy. Faculty will present the philosophy, strategy, and tactics of TCOM with
examples incorporated throughout.
The information and strategies to be shared in this session are based on implementations of TCOM and the Child and
Adolescent Needs and Strengths in 27 states in the United States, a number of Canadian Provinces, and applications in
Asia and Europe. Detailed information will be provided based on the experience in implementing the approach at EMQ
Families First, a large child-serving agency in California.
Specific topics to be covered include:
• The nature of the business of helping children and families and how this impacts management
• The importance of a theory of measurement that embraces a shared vision, philosophy, and cultural and
developmental sensitivity
• The challenges of implementing an outcomes management process in child-serving systems and strategies to
overcome these challenges
• The impact of understanding outcomes in child-serving systems at the child, program, and system levels
The session will include presentation, discussion, and small group activities. The faculty team includes the perspectives
of two national experts in outcomes management, one who works at the system level and one who works at the
program/agency level and an experienced clinician and administrator who focuses on the impact at the child level.
MODERATOR/PRESENTER: John Lyons, Ph.D., Professor, Psychology, University of Ottawa, Ottawa, ON
Lise Bisnaire, Ph.D., Director, Autism Program—Eastern Ontario, Children’s Hospital of Eastern Ontario, Ottawa, ON
Abram Rosenblatt, Ph.D., Adjunct Professor, Department of Psychiatry, University of California San Francisco, San
Francisco, CA
62 Training Institutes 2012