Blended Learning in English Language Teaching: Course Design and Implementation
Blended Learning in English Language Teaching: Course Design and Implementation
Blended Learning in English Language Teaching: Course Design and Implementation
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learn<strong>in</strong>g <strong>and</strong> characteristics, <strong>and</strong> know<strong>in</strong>g who the people we later spent six months<br />
or so learn<strong>in</strong>g with purely onl<strong>in</strong>e were really helpful aspects <strong>and</strong> “humanised” the<br />
course’. However, as participants themselves have become more experienced <strong>and</strong><br />
sophisticated <strong>in</strong> blended learn<strong>in</strong>g, they are more critical, as shown <strong>in</strong> comments<br />
such as ‘<strong>Blended</strong> <strong>Learn<strong>in</strong>g</strong> has plenty of potential but I get the feel<strong>in</strong>g that most<br />
courses utilise very little of the available technology. The entire Blackboard <strong>and</strong><br />
blended learn<strong>in</strong>g environment was noth<strong>in</strong>g more complex than a forum or blog.<br />
Not exactly cutt<strong>in</strong>g edge.’ Another IDLTM graduate, now follow<strong>in</strong>g a blended learn<strong>in</strong>g<br />
master’s course, suggested ‘Chang<strong>in</strong>g the focus of the F2F two weeks to h<strong>and</strong>s<br />
on coursework with a variety of tasks would also give notice to the <strong>in</strong>structors to<br />
differentiate their teach<strong>in</strong>g <strong>and</strong> make it more engag<strong>in</strong>g for the students’, a view<br />
which was not, however, at all widespread <strong>and</strong> possibly reflects unfavourably on<br />
the teach<strong>in</strong>g style of some tra<strong>in</strong>ers (see the comment below by Dziuban, Hatman<br />
<strong>and</strong> Moskal (2004: 10) on re-learn<strong>in</strong>g how to teach). Overall, the consensus was<br />
that ‘the blended learn<strong>in</strong>g model worked well for me …[<strong>and</strong>]…. I th<strong>in</strong>k the onl<strong>in</strong>e<br />
tasks were useful <strong>and</strong> although sometimes they didn’t seem connected to the<br />
assignments they were def<strong>in</strong>itely l<strong>in</strong>ked to growth as a manager’.<br />
The blend<strong>in</strong>g of modalities is illustrated <strong>in</strong> the work on the first module, on<br />
organisational management. Dur<strong>in</strong>g the face-to-face phase, participants discuss,<br />
compare <strong>and</strong> contrast their own LTOs <strong>in</strong> terms of the key organisational concepts<br />
be<strong>in</strong>g covered on the module. This work is cont<strong>in</strong>ued <strong>and</strong> extended dur<strong>in</strong>g the onl<strong>in</strong>e<br />
phase when they elaborate such analysis as set out <strong>in</strong> the assignment task, <strong>and</strong><br />
dur<strong>in</strong>g onl<strong>in</strong>e discussion clarify their underst<strong>and</strong><strong>in</strong>g of concepts <strong>and</strong> demonstrate<br />
their use <strong>in</strong> open<strong>in</strong>g up their organisation to new levels of underst<strong>and</strong><strong>in</strong>g. In turn,<br />
this contributes to the written assignment.<br />
Here is an example of a task as part of the work lead<strong>in</strong>g up to the assignment <strong>in</strong><br />
the Customer Service Management module:<br />
Participants are asked to read two documents as preparation for the activity<br />
outl<strong>in</strong>ed below. Hav<strong>in</strong>g posted their descriptions, they then comment on each<br />
other’s accounts <strong>and</strong> the tra<strong>in</strong>er moderates the discussion <strong>and</strong> provides a<br />
summ<strong>in</strong>g up.<br />
A good metric for measur<strong>in</strong>g customer satisfaction is one that:<br />
1. Yields new <strong>in</strong>sights.<br />
2. Is based on user actions (what they have experienced) not just op<strong>in</strong>ions.<br />
3. Is actionable (you can do someth<strong>in</strong>g to improve the service).<br />
Hav<strong>in</strong>g read the two documents <strong>and</strong> done whatever other follow-up read<strong>in</strong>g you<br />
want to do:<br />
1. Describe the survey procedures used <strong>in</strong> your LTO (you can give actual<br />
examples if you like).<br />
2. Comment on their effectiveness <strong>in</strong> the light of the three po<strong>in</strong>ts listed above.<br />
3. Suggest how the procedures could be improved.<br />
Post your comments to Blackboard.<br />
<strong>Blended</strong> learn<strong>in</strong>g: The IDLTM experience | 93