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Health Systems in Transition - Hungary - World Health Organization ...

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184<br />

<strong>Health</strong> systems <strong>in</strong> transition <strong>Hungary</strong><br />

Throughout various legislative periods, government reform <strong>in</strong>itiatives have<br />

often been challenged by opposition parties on the basis of these provisions. For<br />

<strong>in</strong>stance, any measures aim<strong>in</strong>g at curtail<strong>in</strong>g the benefits package could have<br />

been challenged at the Constitutional Court on the basis that they violated the<br />

“right to the highest possible level of physical and mental health”. In Rul<strong>in</strong>g<br />

No. 56/1995, the Constitutional Court stated that the right to health had to be<br />

<strong>in</strong>terpreted with<strong>in</strong> the conf<strong>in</strong>es of the performance of the economy, but also that<br />

the benefits package could not be curtailed <strong>in</strong>f<strong>in</strong>itely without violat<strong>in</strong>g a number<br />

of constitutional rights and pr<strong>in</strong>ciples. The rul<strong>in</strong>g also called for the government<br />

to <strong>in</strong>troduce new laws on social <strong>in</strong>surance, which were eventually enacted<br />

<strong>in</strong> 1997. S<strong>in</strong>ce then, these pieces of legislation have been the most important<br />

documents provid<strong>in</strong>g the legal basis for the objectives of the Hungarian health<br />

care system.<br />

The ma<strong>in</strong> health policy objectives def<strong>in</strong>ed <strong>in</strong> Act CLIV of 1997 on <strong>Health</strong><br />

and related later regulation are briefly discussed below. More detail on the<br />

specifications of the legal acts is provided <strong>in</strong> the annexed list of laws and<br />

regulations.<br />

Protection and promotion of patient rights<br />

Act CLIV of 1997 on <strong>Health</strong> <strong>in</strong>terprets the constitutional right to health by<br />

def<strong>in</strong><strong>in</strong>g the content of the right to health services. It differentiates between<br />

health services all citizens are entitled to without restriction (entitlement based<br />

on citizenship) and those provided based on SHI status or private contracts.<br />

Accord<strong>in</strong>g to the Act, the right to health services is unconditional only for<br />

emergency life-sav<strong>in</strong>g services, services that prevent serious or permanent<br />

health damage, and services that reduce pa<strong>in</strong> and suffer<strong>in</strong>g. The essence of<br />

all rights stated <strong>in</strong> the Act is that patients’ freedom to make decisions about<br />

their health care must not be restricted unless it <strong>in</strong>terferes with others’ rights,<br />

and that health care providers are obliged to facilitate this process. Several<br />

pathways are <strong>in</strong> place for patients and their relatives to voice their compla<strong>in</strong>ts<br />

concern<strong>in</strong>g the care provided. Cases can be taken to court or settled per<br />

arbitration (1997/20, 2000/9) and all providers must have an <strong>in</strong>ternal system,<br />

which handles patient compla<strong>in</strong>ts. Act CLIV also established the <strong>in</strong>stitution of<br />

the patient rights representative (see also sections 2.9.3 and 7.3.1). Other more or<br />

less local compla<strong>in</strong>t pathways range from the hospital supervisory council and<br />

ethical committee on the provider level to the State Secretariat for <strong>Health</strong>care<br />

and the ombudsmen on the national level (see also section 2.9.4). Act CXVI of<br />

2006 assigned the <strong>in</strong>vestigation of compla<strong>in</strong>ts submitted directly by the users

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