The eG Installation Guide - eG Innovations

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Installing and Configuring on Windows Environments 3. Delete the following registry keys to remove eG Manager software from Add/Remove Programs. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{12ECDC9D-2DEE-4550-BEF0- C5FAAA070D7A} Note: Ensure that the DisplayName for the above-mentioned key is eG Manager. HKEY_LOCAL_MACHINE\SOFTWARE\eG Innovations, Inc.\eG Manager 4. Delete the following shortcut: Start->Programs->eG Monitoring Suite->eG Manager Note: If the eG agent is not installed on the manager box, you can directly delete the Start- >Programs->eG Monitoring Suite shorcut. 5. Delete the \manager directory. Note: If the agent is not installed on the manager box, then you can remove the entire . 415
Configuring Double-byte Support for eG Enterprise Configuring Double-byte Support for eG Enterprise eG Enterprise embeds the ability to store and display data in any language that the user wants. Each user connecting to an eG manager can thus view data in a language that he/she prefers. While eG Enterprise can support all European languages with minimal configuration, some additional configurations need to be carried out to make sure that the suite supports Chinese, Korean, or Japanese. This is because, unlike their peers, these three languages support a double-byte character set. The steps below discuss these special configurations elaborately: 1. The first step towards ensuring that eG Enterprise handles Chinese, Korean, or Japanese characters is to double-byte enable the eG manager. This can be performed during manager setup itself. When the setup process prompts you enable/disable double-byte support, press y (in the case of a Unix manager)) or click the OK button (in the case of a Windows manager) to enable double-byte support. 2. Secondly, you need to configure the eG database to store and process double-byte characters. If an MS SQL server is used as the eG backend, then no additional configuration is necessary to enable double-byte support. However, if an Oracle database is used as the eG backend, then you will have to explicitly change the NLS settings of the Oracle server, so that the database server is able to store double-byte characters. For that, while creating an Oracle database instance, do the following: Click on the Character Sets tab Select the Use Unicode (AL32UTF8) option Select AL16UTF16 as the National Character Set If a Database Configuration Assistant is used to configure the Oracle instance, then the aforesaid parameters can be set as depicted by Figure 4.1 below. 416 Chapter 4
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Installing and Configuring on Unix
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