The eG Installation Guide - eG Innovations

Troubleshooting
Troubleshooting
This chapter in deals with the queries that may arise while installing and configuring eG.
8.1 Installing the eG Manager
The eG manager installation does not even start. What could be wrong?
Please check for the following:
1. Did you accept the license agreement?
2. Check if you possess the administrative privileges on Windows.
3. Do you have the pre-requisites for
a. JDK (with the appropriate version)
b. An operating system version that eG supports
c. The right service pack and option pack (for Windows environments)
The eG manager installation failed. What could be wrong?
1. Make sure that the database instance you specified is valid. Connect from the “sqlplus” prompt
using the database administrator user name and password to make sure that the database
instance is up. Please refer to the eG User Manual for details.
2. Make sure that the database instance can be reached from the eG manager system (e.g.,
firewalls between the manager and the database could result in database connection
problems)
3. Check that the tablespaces specified when creating a new user are valid. Please refer to the
eG User Manual for a method of determining the tablespaces available for a database server.
4. Ensure that the tablespaces specified have enough space to host the eG database tables.
5. Verify that if the eG manager and agent are being installed on the same system, the same
user owns the eG directories.
6. Finally, make sure that the operating system locale setting is English.
I installed the eG manager on a Windows 2008 server, but I could not start the manager. To
troubleshoot the failure, I opened the IIS Manager console, browsed the tree in the left pane to locate
the 'egurkha' website, and tried to connect to the web site. Once I did that, the following error
message appeared.
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