The eG Installation Guide - eG Innovations

Troubleshooting
This problem can also occur if you have uninstalled the Java environment that you had specified
when installing the eG agent. Even an upgrade of the java environment or changing the java
installation directories can cause problems. You will need to edit the /bin/start_agent
script on Unix to restart the manager. On Windows, reinstall Java in the same location.
Are there log files that I should look at to figure out what problems are happening with my eG
installation?
Yes, to detect problems with the eG manager, please look at the error_log file in the
/manager/logs directory. Likewise, to detect problems with the eG agent, please look
at the error_log file in the “//agent/logs directory.
8.8 Configuring Double-byte Support
I have enabled double-byte support for my eG manager. My admin and monitor user interfaces now
display double-byte characters. However, I am unable to save any of the reports that eG Reporter
provides as PDF documents. What could be the problem?
If you are working with an eG manager that is double-byte enabled, then you can save the reports
that are generated by that manager as PDF documents only if the instructions given below are
followed. Until then, eG Enterprise will not allow you to save any report as a PDF.
Download the font file Code2000.ttf from the web. In fact, there are many web sites that
provide downloads of this file. The site that we recommend is
http://www.code2000.net/code20000_page.htm
Copy the downloaded font file to the \lib directory.
Next, move to the \lib directory, and issue the following command:
jar -cvf font.jar CODE2000.TTF
Finally, check whether the font.jar is created in the \lib directory.
Note:
If your eG manager is double-byte enabled, but the Language preference that you have set in the
USER PROFILE page is English, then, you do not have to follow the steps discussed above to ensure
that reports are saved as PDF documents. However, while using a double-byte enabled eG
manager, if you have chosen to view data in a Language other than English, then reports cannot
be saved as PDF documents until the above-mentioned steps are followed.
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