The eG Installation Guide - eG Innovations

Configuring the eG Manager to Send SMS Alerts
Configuring the eG Manager to Send
SMS Alerts
IT infrastructures that support mission-critical services need to be up and running 24x7. Timely,
precise alerting by a monitoring solution can provide adequate notice for an IT manager to react
immediately and to avert potential crisis situations.
The eG Enterprise Suite is capable of alerting users to issues anytime, anywhere! Besides providing
users to the eG monitoring console with a list of open problems in the CURRENT ALARMS window, the eG
Enterprise system can also send out email alerts of issues to configured mailboxes, and SMS alerts to
configured mobile phones/pagers. To send SMS alerts, the eG manager can be configured to use any
of the following mechanisms:
By integrating the eG manager with NowSMS Lite - The NowSMS Lite is a software
gateway that allows sending of SMS messages using a GSM (GRPS/EDGE/3G) modem. The
eG manager can integrate with the NowSMS Lite software so that, eG alarms can be
forwarded as SMS alerts to configured mobile phones. This way, operators only see alerts
relating to networks, servers, applications, and services under their purview. Employing a
patented automatic triage technology, the eG manager prioritizes alerts - so the root-cause of
problems are differentiated from the effects - and forwards them instantly to the NowSMS
server for delivery to users’ mobile phones.
By integrating the eG manager with the eG SMS Manager component - The eG SMS
manager is a key component of eG Enterprise, which when integrated with the eG manager,
generates personalized alerts to the mobile phones of IT operations staff.
By integrating the eG manager with Air2Web - Air2Web offers a Content Gateway
platform using which SMS/MMS/WebPush messages can be sent to any mobile phone
anywhere in the world. In environments where this gateway is configured in-house, and in
environments that subscribe to the Air2Web’s gateway services, the eG manager can be
integrated with the gateway service, so that SMS alerts can be instantly sent to mobile
phones without modems, SMS subscriptions, or components like the eG SMS manager.
By integrating the eG manager with PageGate - PageGate software allows for network
paging or network wide alphanumeric paging and text messaging from any combination of
the following modules: web, email, commandline/ascii, serial, TAP-in and (GUI) windows
workstations. The eG manager can be integrated with PageGate, so that the alarms
generated by the eG manager are sent as SMS’ to pagers via PageGate.
The sections to come discuss both these options in great detail.
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