The eG Installation Guide - eG Innovations

Troubleshooting
To start this server, use the command /etc/rc.d/init.d/httpd start.
The eG agent installation script expects the apache start up file to be called "apachectl". Moreover,
this script expects the apachectl file to be in the apacheServerRoot/bin directory.
To configure the default httpd to work with eG, follow the following steps:
1. Create the directory in /etc/httpd/bin
2. cd /etc/httpd/bin
3. ln -s /etc/rc.d/init.d/httpd apachectl
4. In -s /usr/sbin/httpd httpd
5. Run /opt/egurkha/bin/setup_webadapter
6. Provide /etc/httpd as the web server's root directory (admin of the web server is root)
7. mv /etc/rc.d/init.d/httpd /etc/rc.d/init.d/httpd.save
8. In -s/etc/httpd/bin/apachectl /etc/rc.d/init.d/httpd
9. Start the Apache server using the command /etc/httpd/bin/apachectl start
How do I change the eG manager’s port?
1. Stop the eG manager.
2. Look for the script start_manager.bat in the \lib directory, and modify the port
there, but do not run the script.
3. Next, proceed to change the egurkha web site’s port. To do so, first, go into the Windows
Internet Service Manager (Start -> Programs -> Administrative Tools -> Internet Information
Services (IIS) Manager).
4. In the Internet Information Services window that appears, right-click on the manager host and
select Properties from the shortcut menu.
5. From the Master Properties list box therein, select the egurkha web site and then, click the Edit
button alongside it to edit its properties.
6. Upon clicking, a WWW Service Master Properties dialog box will appear. The Web Site tab of the
dialog box will open, by default. Change the TCP Port entry in that tab, so as to make the eG
manager listen to the new port.
7. Similarly, you need to reconfigure all agents (manually) to talk to the manager using the new
port. You can do this by editing the debugoff script (Windows) in the \lib
directory, or start_agent script file (UNIX) in the same directory.
8. Search for port 7077 and replace it with your port number. Save the file and run the script file.
Restart the agent and check if it is talking to the new port.
8.3 Configuring the eG Database
My eG manager is using an Oracle backend. Lately, my manager is experiencing a lot of connection
issues. When I checked the manager tomcat debug file, If found the following error message:
“java.sql.SQLException: OALL8 is in an inconsistent state”. What is the reason for this error, and
how do I resolve the connection issues that have surfaced as a result?
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