ADOPTED BUDGET RESOURCE ALLOCATION PLAN - City of ...

Project: 828490 Electronic Utility Bill Presentment and Payment
Origination Year: 2009-10
Planned Completion Year: 2010-11
Department: Finance
Project Description / Scope / Purpose
Project Information Sheet
Type: Water
Category: Special
Project Manager: Tim Kirby
Fund: 460 Water Supply and Distribution Fund
Sub-Fund: 200 Water Capital Subfund
Project Coordinator: none
This project will provide funding to design and implement fully-featured web access that allows customers to view utility bills, access billing and payment history, and make electronic bill payment.
Project Evaluation and Analysis
Customer demand has increased for the City to provide fully-featured web access that allows customers to view bills, access billing and payment history, as well as make electronic bill payment.
Furthermore, customer demand has increased for email presentation and payment (eBill), the option to securely deliver bills and offer payment options via email. This project will meet those
demands.
Fiscal Impact
The cost to design and implement this project will not exceed a cost of $80,000 in one time costs, with an additional $8,000 per year in hardware and software maintenance costs. Funds are
available in the City’s Water, Wastewater, and Solid Waste Enterprises.
There will be additional costs to the city for credit card fees and other bank fees for accepting payments on line. These fees are typically a percentage of the transaction and are therefore difficult to
project. The cost impact of these fees will be partially offset by reduced bank fees for processing checks. The remainder could be recovered through the application of a “Convenience Fee” charged
to the customer at the time of the transaction. Alternately, the cost could be absorbed under the assumption that a customer who subscribes to and pays their bill on line is in fact reducing cost to
the City by avoiding the need to print and send a utility bill.
Project Financial Summary
Financial Data Prior
Actual
Project Costs
Revenues
Total
Transfers-In
Total
Operating Costs
Current 2010-11 2011-12 2012-13 2013-14 2014-15 2015-16 2016-17 2017-18 2018-19 2019-20 Y11-Y20
2009-10
Total
Project
Life Total
0 80,000 0 0 0 0 0 0 0 0 0 0
0 80,000
0 0 0 0 0 0 0 0 0 0 0 0
0 0
0 56,000 0 0 0 0 0 0 0 0 0 0
0 56,000
0 0 0 0 0 0 0 0 0 0 0 0
0 0
Electronic Utility Bill Presentment and Payment 828490