Menu - Pitney Bowes Canada

Examples of poor print
quality
White lines across the page
108
ABCDEFGH
abcdefghijk
ABCD
abcde
01234
ABCDEFGH
abcdefghijk
ABCD
abcde
01234
Lines across the page
ABCDEFGH
abcdefghijk
ABCD
abcde
01234
Black lines down the page
Printed pages have toner
stains or stripes down the page.
ABCDEFGH
abcdefghijk
ABCD
abcde
01234
White lines down the page
ABCDEFGH
abcdefghijk
ABCD
abcde
01234
Page skewed
Recommendation
Make sure that you use paper that meets our specifications. A rough surfaced
paper or thick print media can cause the problem. (See Acceptable paper
and other media on page 12.)
Make sure that you choose the proper media type in the printer driver or in the
machine’s Paper Type menu setting. (See Acceptable paper and other
media on page 12 and Basic tab in the Software User’s Guide on the
CD-ROM.)
The problem may disappear by itself. Print multiple pages to clear this
problem, especially if the machine has not been used for a long time.
Clean the scanner window with a soft cloth. (See Cleaning the laser
scanner window on page 124.)
The drum unit may be damaged. Put in a new drum unit. (See Replacing the
drum unit (494-6) on page 130.)
Clean the primary corona wire in the drum unit. (See Cleaning the corona
wire on page 126.)
Clean the scanner window with a soft cloth. (See Cleaning the laser
scanner window on page 124.)
The drum unit may be damaged. Put in a new drum unit. (See Replacing the
drum unit (494-6) on page 130.)
Clean the primary corona wire of the drum unit. (See Cleaning the corona
wire on page 126.)
Make sure the primary corona wire’s blue tab is at the home position (a).
The drum unit may be damaged. Put in a new drum unit. (See Replacing the
drum unit (494-6) on page 130.)
The toner cartridge may be damaged. Put in a new toner cartridge. (See
Replacing the toner cartridge (494-7) on page 127.)
The fuser unit may be smudged. Call Service/Support phone number
at 1-800-243-5556 (in USA) or 1-800-672-6937 (in Canada).
Clean the laser scanner window with a soft cloth. (See Cleaning the laser
scanner window on page 124.)
The toner cartridge may be damaged. Put in a new toner cartridge.
(See Replacing the toner cartridge (494-7) on page 127.)
Make sure the paper or other print media is loaded properly in the paper tray
and that the guides are not too tight or too loose against the paper stack.
Set the paper guides correctly.
If you are using the MP tray, see Loading envelopes and other media on
page 16.
The paper tray may be too full.
Check the paper type and quality. (See Acceptable paper and other
media on page 12.)