Menu - Pitney Bowes Canada

Error Message Cause Action
Toner Life
End
The toner cartridge and drum unit
assembly is not installed properly,
or the toner cartridge is used up
and printing is not possible.
Toner Low If the LCD shows Toner Low, you
can still print; however, the
machine is telling you that the toner
cartridge is near the end of its life
and the toner will soon run out.
Too Many
Trays
Unable to
Init.
(Initialize)
Unable to
Print
Unable to
Scan
More than one optional tray is
installed.
The machine has a mechanical
problem.
The machine has a mechanical
problem.
Document is too long for duplex
scanning.
Troubleshooting and routine maintenance
Do one of the following:
Re-install the toner cartridge and drum unit
assembly.
Replace the toner cartridge with a new one.
(See Replacing the toner cartridge (494-7)
on page 127.)
Order a new toner cartridge now.
The maximum number of optional trays is one.
Remove any additional trays.
Turn off the machine’s power switch and then
turn it on again. If the error message continues
leave the machine for several minutes and then
try it again. (The machine can be turned off for
up to 4 days without losing faxes stored in the
memory. See Checking if the machine has faxes
in its memory on page 116.)
Turn off the machine's power switch and then
turn it on again. If the error message continues
leave the machine for several minutes before
you try it again. (The machine can be turned off
for up to 4 days without losing faxes stored in the
memory. See Checking if the machine has faxes
in its memory on page 116.)
Press Stop/Exit. Use a suitable size of paper for
duplex scanning. See Scan on page 154.
115