Salz Review - Wall Street Journal
Salz Review - Wall Street Journal
Salz Review - Wall Street Journal
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69<br />
<strong>Salz</strong> <strong>Review</strong><br />
An Independent <strong>Review</strong> of Barclays’ Business Practices<br />
Group Chief Executive have an important role to play in building strong<br />
relationships with the regulators. They are key contacts for the most senior regulators<br />
and set the tone for the rest of the organisation. Based on input from interviewees,<br />
we believe that the Chairmen and Group Chief Executives over our <strong>Review</strong> period<br />
recognised the importance of regulation and engaged in regular dialogue with<br />
regulators, although inevitably the style of the Group Chief Executive varied and so<br />
did the nature of the regulatory discussions.<br />
Exhibit 3. FSA Principles for Businesses<br />
The Financial Services Authority has established 11 ‘Principles for Businesses’, which<br />
are included in the FSA Handbook. The principles are the following:<br />
1. Integrity: A firm must conduct its business with integrity;<br />
2. Skill, care and diligence: A firm must conduct its business with due skill, care<br />
and diligence;<br />
3. Management and control: A firm must take reasonable care to organise and<br />
control its affairs responsibly and effectively, with adequate risk management<br />
systems;<br />
4. Financial prudence: A firm must maintain adequate financial resources;<br />
5. Market conduct: A firm must observe proper standards of market conduct;<br />
6. Customers' interests: A firm must pay due regard to the interests of its customers<br />
and treat them fairly;<br />
7. Communications with clients: A firm must pay due regard to the information<br />
needs of its clients, and communicate information to them in a way which is<br />
clear, fair and not misleading;<br />
8. Conflicts of interest: A firm must manage conflicts of interest fairly, both<br />
between itself and its customers and between a customer and another client;<br />
9. Customers – relationships of trust: A firm must take reasonable care to ensure<br />
the suitability of its advice and discretionary decisions for any customer who is<br />
entitled to rely upon its judgment;<br />
10. Clients' assets: A firm must arrange adequate protection for clients' assets when<br />
it is responsible for them;<br />
11. Relations with regulators: A firm must deal with its regulators in an open and<br />
cooperative way, and must disclose to the FSA appropriately anything relating<br />
to the firm of which the FSA would reasonably expect notice.<br />
7.7 In 2009, Barclays also established a new Regulatory Relations role, working<br />
alongside, but not reporting to, Compliance. The purpose of this role was to improve<br />
communication with regulators and strengthen relationships. It did improve the<br />
bank’s focus on the needs of the regulator, but also – unhelpfully – divided<br />
responsibilities between the new role and the Group Head of Compliance. In<br />
December 2012, Barclays created a new role of Head of Compliance, Government<br />
and Regulatory Relations reporting directly to the Group Chief Executive.<br />
7.8 It is inevitable that most regulated firms will at times feel the need to challenge their<br />
regulator – sometimes robustly – on specific matters. However, we observed a<br />
tendency for Barclays to test the interpretation of rules and regulations rather more