ENRICHING LIVES EXPANDING HORIZONS - Maxis

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Corporate Governance
ETHICAL
BUSINESS
PRACTICES
Continued
The Office of Business Practice can be contacted via:
Telephone: 03-23307002 (Office Hours) Office address: Office of Business Practice
E-mail: codebp@maxis.com.my Maxis Code of Business Practice
c/o Human Resources Division
Level 17, Menara Maxis, KLCC
50088, Kuala Lumpur.
Ethics Hotline (A Whistle Blowing Mechanism):
To further support the efforts of the Office of Business Practice in ensuring better corporate governance, the Company has
established a whistle blowing mechanism, called the Ethics Hotline.
It is a safe and effective channel for our employees, parties dealing with the Company or even our customers to report to the
Company any observed behavioral inconsistencies and/or malpractices such as, but not exhaustive to, the following:
1. Abuse and theft
2. Breach of contract
3. Negligence resulting in substantial loss and/or specific danger to public health and safety
4. Manipulation of company data/records
5. Financial irregularities, including fraud or suspected fraud
6. Criminal offence
7. Breach of customer confidentiality and proprietary information
8. Deliberate violation of law and regulation
9. Wastage and/or misappropriation of company funds/properties
10. Breach of the Maxis Code of Business Practice
11. Any other unethical, biased, favoured, imprudent behaviour or conduct which is not in accordance with the general standards of
business ethics
To ensure that this policy is adhered to, and that the concerns raised through this channel will be received and acted upon seriously,
the Company will abide by the following guiding principles:
1. Investigate with impartiality
2. Ensure that the whistle blower and the person processing the protected disclosure is not victimised for doing so
3. Treat victimisation as a serious matter including instituting disciplinary action on such person(s)
4. Ensure complete confidentiality
5. Make no attempt to conceal evidence of the protected disclosure
6. Provide an opportunity of being heard to the persons involved especially to the ‘accused’
7. Protected disclosure will be deliberated at the Defalcation Committee level (if it involves breach of ethical matters) and the
findings will be reported to the Audit Committee.
Although the Company will treat every report it receives seriously, action may also be considered against the whistle blower if the
report is found to be false and/or a deliberate attempt to shame and humiliate another party.
The Ethics Hotline will be manned on a 24-hour basis and all information received will be treated with strict confidentiality. Any
observed behavioral inconsistencies can be reported through the following Ethics Hotline channels:
1. Ethics Hotline:
(a) 03-23306678 (during office hours) (b) 017-2003922 (24-hours, SMS or call)
2. Email: ethics@maxis.com.my
3. Letters/documents to be addressed to: Ethics Hotline Office
c/o Internal Audit Department
Level 21, Menara Maxis
50088, Kuala Lumpur, Malaysia.
(The Ethics Hotline details are also available in the Maxis website at www.maxis.com.my)