adopted operating & capital improvement budget - City of St ...

City of St. Petersburg, Florida
FY 2010 Adopted Fiscal Plan
Internal Services Administration
Billing & Collections Department
FY 2007 FY 2008 FY 2009 FY 2009 FY 2010 FY 2010
Position Summary Actual Actual Adopted Estimated Adopted Change
Parking Enforcement Program
Utility Accounts Program
Utility Accounts Program
14.00 14.00 14.00
14.00 15.00
97.00 92.00 91.00
92.00 91.00
Total Full-Time FTE 111.00 106.00 105.00 106.00 106.00
0.50 0.50 0.50
0.50 0.50
Total Part-Time FTE 0.50 0.50 0.50 0.50 0.50
7.1%
- %
1.0%
- %
- %
Total FTE
111.50 106.50 105.50 106.50 106.50
0.9%
• The Billing and Collections operations will be decreased by 2.0% This will be achieved by reducing two positions, a Special Assessment Review
Clerk and a Cashier III position.
• The revenue associated with special assessments that has been coming to the general fund began going to the special assessment fund in
FY09. This change was necessary because there are insufficient revenues coming to the special assessment fund to maintain the fund viability.
• During FY09, two cashier positions were added at the Enoch Davis Center. One of these positions was never filled and is one of the positions that
will be reduced for FY10.
• None of the above mentioned budget changes will reflect a savings to the general fund. All divisions that support a general fund activity have been
previously cut and are at minimal operating levels.
• This department also supervises the Parking Enforcement Officers in the Parking Fund. For FY10, one Parking Enforcement Officer position will
be added to assist with coin collections. A vacant Traffic Technician position that was supervised by the Engineering Department will be eliminated
to offset this position change.
Objectives and Performance Measures
Unit of
Measure
FY 2007
Actual
FY 2008 FY 2009 FY 2009 FY 2010
Actual Target Estimate Adopted
Improving City Operations
To minimize customer wait time and reduce the number of uncollectible accounts.
• Customer Service Call Center - Daily Delay Time seconds
50
• Customer Service Call Center-Abandoned Calls
%
2.35
(Hang ups)
• Percent Utility Account Write-Offs %
0.26
58
2.78
0.27
90
10.00
0.25
60
8.00
0.25
90
10.00
0.25
Promoting Economic Opportunity
To coordinate and collect all revenue for the City.
• Businesses, Number Paying Tax #
17,344
17,400
17,500
17,450
17,500
Fiscal Year 2010 Budget Development P - 12 Internal Services Administration