2004 Customer Satisfaction Survey (PDF, 566 KB) - TEA - Home ...

TEA Website
As a grant accountant for the district, I would like to see the, “Answers on Line,” feature to be restored
as it was before. This was a very useful resource and allowed me to research my questions, and
possibly avoid my having to contact TEA for each question or concern.
Some figures that are generated by TEA the district does not have the formulas to do the same such
as comparability amounts, mainstream ADA etc, The search icon in the FARG gives you too many
unrelated topics. It is difficult to find what you are looking for without spending a great deal of time
researching.
Communication with TEA
Have more warm bodies to talk to when calling. Have a tutorial on transportation reports.
I understand that due to changes in staffing there have been reassignments. However, it has become
increasingly difficult to locate the appropriate person to answer questions on various topics. A
directory with names, phone numbers email addresses and responsibilities would be quite helpful.
Communications from TEA.
TEA – Understaffed/ Unprofessional/ Unknowledgeable
TEA staff has been reduced to a level that often causes them to be unable to get grant notifications
and related financial and programmatic data out to the districts in a timely manner which causes a
hardship for districts with regard to meeting the requirements. Yet even with the delay by TEA, the
requirements for the programmatic and financial deadlines are not relaxed or adjusted. Dissemination
of data from TEA is slower than in past years, yet the districts are forced to maintain the same
deadlines.
TEA is too short staffed. The problems with TEA are a result of inadequate funding.
Accountability
There needs to be more accountability from superintendents and school boards. It seems that these
people are untouchable. They go in and basically do whatever they want with school funds and are
not held accountable for it.
Accountability, Data collection and use through PEIMS and other avenues, cost effectiveness.
Board Of Trustees political agendas can make a big difference in providing adequate services and a
good education to the children.
Transfer Students
Transfer students, we are 70% or better transfers. It would be great to see the rules changed for
accepting transfers.
Other
Chapter 41 vs. Chapter 42.
Multiple Responses
When we agreed as a state to allow the lottery, that money was supposed to go towards education.
The Texas lottery make billions of dollars in sales, but we can’t seem to provide school districts with
adequate funding. Cutbacks are being made where they don’t need to be, technology is minimal in
the Title I schools, and we are allowing teachers with alternative certification to teach our kids. No
one wants to work in the educational system due to lack of good pay, decrease in raises, insufficient
funds, and not enough staff. A majority of teachers are disappointed in TAKS and NCLB because we
are focusing more on the tests than we are on education. And you wonder why Texas is ranked at the
bottom of the list for education. A real plan needs to be developed. When you people say you are
going to do something for education, do it. Don’t sit around and go back and forth on the proposals.
Survey Research Center, University Of North Texas
102