2004 Customer Satisfaction Survey (PDF, 566 KB) - TEA - Home ...
2004 Customer Satisfaction Survey (PDF, 566 KB) - TEA - Home ...
2004 Customer Satisfaction Survey (PDF, 566 KB) - TEA - Home ...
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Table 40<br />
<strong>TEA</strong> Grant Information is Reliable and Useful<br />
Superintendents<br />
(n=518)<br />
Business Managers<br />
(n=468)<br />
Principals<br />
(n=1,456)<br />
Teachers and Staff<br />
(n=1,525)<br />
Average<br />
Score<br />
(1-5)<br />
Percentage Responding<br />
Disagree Neutral Agree<br />
Strongly<br />
Disagree<br />
1 2 3 4<br />
Strongly<br />
Agree<br />
5<br />
3.81 1.4 5.0 18.1 61.8 13.7<br />
3.91 0.2 3.6 15.4 66.7 14.1<br />
3.80 1.0 3.5 25.1 54.9 15.5<br />
3.55 1.8 4.9 39.7 43.4 10.2<br />
• Respondents were asked to rate their level of agreement with the statement, “Grant<br />
information provided by <strong>TEA</strong> is reliable and useful” (see Table 40). Based on average<br />
responses, business managers (3.91) had the strongest level of agreement with the<br />
statement. Ratings of business managers were followed by superintendents (3.81),<br />
principals (3.80), and teachers and staff (3.55).<br />
• The combined percentage of superintendents that either agreed (61.8 percent) or<br />
strongly agreed (13.7 percent) with the statement that grant information provided by <strong>TEA</strong><br />
is reliable and useful was 75.5 percent.<br />
• The combined percentage of business managers that either agreed (66.7 percent) or<br />
strongly agreed (14.1 percent) with the statement that grant information provided by <strong>TEA</strong><br />
is reliable and useful was 80.8 percent.<br />
• The combined percentage of principals that either agreed (54.9 percent) or strongly<br />
agreed (15.5 percent) with the statement that grant information provided by <strong>TEA</strong> is<br />
reliable and useful was 70.4 percent.<br />
• The combined percentage of teachers and staff that either agreed (43.4 percent) or<br />
strongly agreed (10.2 percent) with the statement that grant information provided by <strong>TEA</strong><br />
is reliable and useful was 53.6 percent.<br />
<strong>Survey</strong> Research Center, University Of North Texas<br />
50