2004 Customer Satisfaction Survey (PDF, 566 KB) - TEA - Home ...

Accountability and Data Quality
Table 15
Methods Used to Contact the TEA Accountability and Data Quality Department
Percentage Responding
Web TEA Staff Both Neither
Superintendents
(n=514) 21.0 17.9 50.0 11.1
Business Managers
(n=472) 28.8 11.0 32.2 28.0
Principals
(n=1,724) 50.5 7.9 13.9 27.7
Teachers and Staff
(n=2,888) 23.7 1.6 2.0 72.7
• The findings shown in Table 15 represent the contacts made to the Accountability and
Data Quality department about Performance Reporting, Accountability Research
(PEIMS/Information Analysis), Policy Coordination, and Performance-Based Monitoring
since September 1, 2003.
• Half (50.0 percent) of the superintendents reported using both the Web and TEA staff to
contact the TEA Accountability and Data Quality department.
• Business managers reported using both the Web and TEA staff (32.2 percent) to contact
the TEA Accountability and Data Quality department.
• Fifty-one percent of the principals used the Web only to contact the TEA Accountability
and Data Quality department.
• Nearly one-quarter (23.7 percent) of the teachers and staff reported using the Web to
contact the TEA Accountability and Data Quality department.
Survey Research Center, University Of North Texas
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