2004 Customer Satisfaction Survey (PDF, 566 KB) - TEA - Home ...

Table 11
Method of Contacting TEA
For Teachers and Staff
Percentage Responding
0 times 1 time 2-4 times 5 or more
times
Preferred
Method
(n=2,482)
In person (n=2,478) 94.4 2.7 2.3 0.6 8.1
Telephone-Voice (n=2,629) 80.0 9.6 7.7 2.7 23.8
Telephone-Fax (n=2,371) 96.1 1.6 1.7 0.6 0.4
Regular Mail (n=2,466) 88.7 5.8 4.4 1.1 4.9
E-mail (n=2,753) 67.8 10.8 15.1 6.3 62.8
• Respondents were asked to indicate their preferred method of contacting TEA. As
shown in Table 11, 62.8 percent of the teachers and staff preferred using e-mail to
contact TEA staff compared to smaller percentages for other methods of contact. Onequarter
(23.8 percent) preferred contacting TEA by telephone.
• Respondents were asked how many times they had contacted TEA using the methods
listed in Table 11. E-mail and telephone were the methods used most often by the
largest percentages of teachers and staff.
Survey Research Center, University Of North Texas
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